Knowledge Content Specialist

2 days ago

Bacoor, Calabarzon, Philippines beBeeContentCreator Full time $40,000 - $60,000
Job Description

We are seeking a seasoned content creator to join our team as a Knowledge Base Writer. As a key member of the Global Learning Innovation and Design (GLID) Team - Training and Development Group, you will be responsible for the ongoing governance of a knowledge base, including its overall health and best practices.

The successful candidate will have a passion for breaking complex processes down into easy-to-follow steps and will be able to analyze data to identify areas for improvement. They will also be able to learn new knowledge and skills quickly and work effectively with all team members and stakeholders.

In this role, you will define the knowledge management strategy for the IKB, maintain high-quality content, and establish writing guidelines based on KB best practices. You will also review and implement agent suggestions, update articles based on requests, and act as a subject matter expert on product specifics.

You will be responsible for providing updates on the status of articles to stakeholders and implementing 'change tracking' strategies to ensure approval of all changes. Additionally, you will edit all work for spelling, grammar, conciseness, clarity, and accuracy.

Required Skills and Qualifications
  • Bachelor's degree or equivalent experience in content writing.
  • Experience independently creating engaging online articles, guides, and user support content.
  • Deep understanding of applying formatting (headers, bolding, icons, lists, screenshots) to make the most important points stand out.
  • Ability to analyze data (KPI, Quality, searches, views), identify areas for improvement, and create innovative solutions.
  • Strong communication and collaboration skills.
Benefits

This is a full-time position within the GLID Team - Training and Development Group and reports to the Instructional Design Manager. The successful candidate will have access to training and development opportunities and will be working in a dynamic team environment.

Others

Please note that we are looking for a highly motivated and self-driven individual who is passionate about creating high-quality content. If you are a detail-oriented writer with excellent analytical skills, we encourage you to apply.

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