Chief Knowledge Architect

1 day ago

Bacoor, Calabarzon, Philippines beBeeKnowledge Full time $89,355 - $114,418
Job Title: Knowledge Manager

The primary objective of the Knowledge Manager is to lead and manage an organization's IT knowledge management ecosystem, overseeing its overall vision, governance, and continuous improvement.

Key responsibilities include:

  • Leading the development, implementation, and enhancement of a comprehensive knowledge management strategy that aligns with industry standards.
  • Overseeing the creation, maintenance, and update of a vast array of information and data for all aspects of IT service delivery.

Responsibilities also include:

  • Defining, implementing, and continuously improving IT knowledge management processes, ensuring alignment with ITIL v4 and KCS v6 principles.
  • Managing the lifecycle of knowledge articles, including content creation, review, and approval.
  • Developing and maintaining a knowledge management framework that incorporates policies, procedures, and guidelines for content creation, review, and lifecycle management.

Requirements include:

  • A minimum 3+ years of progressive experience in IT service management, with significant experience in knowledge management leadership roles.
  • Hands-on experience as a systems administrator, IT support specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges.
  • Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.
  • Demonstrated experience in technical writing, editing, and content quality assurance.

Certifications required include:

  • ITIL v4 Foundation certification; ITIL v4 Managing Professional or Strategic Leader preferred.
  • KCS v6 Practices certification preferred.

Key skills and competencies include:

  • Technical Acumen: In-depth knowledge of operating systems, hardware, networking, and IT security concepts.
  • Linguistic Proficiency: Exceptional command of the English language.
  • Process & Methodologies: Expert-level understanding and practical application of ITIL v4 and KCS v6 principles and practices.
  • Communication & Collaboration: Excellent written and verbal communication skills.
  • Analytical & Problem-Solving: Strong analytical skills to interpret data and drive continuous improvement.

Education includes a Bachelor's degree in Information Technology, Computer Science, Technical Communications, or a related field.

Competitive compensation package will be provided to attract top talent. Benefits include opportunities for growth and professional development.

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