Operational Excellence Specialist
1 day ago
The ideal candidate will be responsible for managing ongoing escalations and investigations, ensuring seamless communication with partners and management during issue resolution, conceptualizing new operational flows and guaranteeing the seamless operation of all company products.
Key Responsibilities:
- Operational Ownership: Take full ownership of high-level monitoring for the company's operations, ensuring smooth and efficient processes across the business.
- Incident Management & Resolution: Lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations.
- Problem-Solving & Innovation: Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.
- Data-Driven Insights: Leverage data analysis to validate hypotheses, uncover insights, and identify optimization opportunities that drive operational excellence and incident prevention.
- Strategic Project Leadership: Play a pivotal role in supporting and leading strategic and operational projects that shape the direction and efficiency of the business.
- Continuous Improvement: Proactively identify and implement key improvements in our product and tech systems from an operational perspective, making a tangible impact on performance.
- Tool & Process Development: Work closely with the operations team to build, implement, and refine tools and processes that drive efficiency and streamline workflows.
Required Skills and Qualifications:
- At least 3+ years of experience in similar roles in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles etc.
- Ability to successfully detect root cause of incidents reported and provide analysis of the solution design on a high level
- Product-oriented mindset: You do not focus on the immediate solution only, but you are bringing long-term risk prevention and mitigation strategies
- Comfortable investigating into complex SQL queries and relational databases
- Develop strategies to predict, prevent, and address potential technical and operational bottlenecks and inefficiencies
- Collaborate with cross-functional teams to diagnose and resolve incoming technical issues, ensuring minimal disruptions to business operations
- English is fluent, and you are able to unravel complexity in a simple and understandable manner
- Analytical, independent and tech-savvy
- Comfortable with fast-paced environments and heavy context switching
- Knowledge of Prometheus, Grafana, New Relic, BigQuery, and Jira
Benefits:
This is an excellent opportunity to join a global company that is shaping the future of travel. Our remote-first approach allows for flexibility and work-life balance. We offer competitive compensation and benefits package.
We're looking for someone who is passionate about operational excellence and has a strong background in technical operations. If you're up for the challenge, please apply.
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