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Customer Service and Support Specialist

1 month ago

Makati City, National Capital Region, Philippines GDV Stackph Full time

We are seeking a highly skilled Customer Service and Support Specialist to join our team at GDV Stackph. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients.

About the Role

This is a fantastic opportunity to work in a dynamic and fast-paced environment where no two days are ever the same. You will be working with a variety of clients, handling their queries, resolving issues, and ensuring that they receive the best possible service.

Key Responsibilities
  • Provide excellent customer service via phone, email, and chat
  • Resolve customer complaints and issues efficiently and effectively
  • Work collaboratively with colleagues to achieve sales and customer satisfaction targets
  • Stay up-to-date with product knowledge and company information to provide accurate and helpful responses
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • At least 6 months of experience in a customer-facing role or BPO industry
  • Excellent communication and interpersonal skills
  • Ability to work in a shifting schedule and be flexible
What We Offer

We offer a competitive salary package, including:

  • An estimated salary of PHP 24,000 per month
  • Incentives and bonuses for meeting targets and achieving excellence
  • Overtime pay and benefits
  • A 20,000 signing bonus

We are looking for someone who is enthusiastic, proactive, and has a passion for delivering exceptional customer experiences. If you are a motivated and results-driven individual who is eager to learn and grow with our company, we would love to hear from you