Delivery Operations Specialist: Key Player in Operational Excellence

2 days ago

Manila, National Capital Region, Philippines beBeeOperations Full time $90,000 - $123,000
Job Overview

This role is designed to support the operational excellence of a business, focusing on tools, processes, reporting, control functions, and audits to ensure alignment, accountability, and continuous improvement in delivery operations.

The ideal candidate will possess strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus). Excellent organizational and planning abilities, with great attention to detail, are also essential.

Key Responsibilities
  • Design, implement, and improve operational tools, processes, and reports for consistent and scalable delivery operations.
  • Identify operational bottlenecks and inefficiencies, developing standardized solutions with cross-functional stakeholders.
  • Maintain and improve automations, trackers, and templates as control points for core processes.
  • Coordinate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance.
  • Conduct data analysis and contribute to reporting and insights supporting operational decision-making and performance visibility.
  • Support change management, documentation, and administrative activities for smooth adoption of new tools and process standards.
  • Contribute to audit planning and execution, ensuring adherence to processes and identifying areas for continuous improvement.
Requirements
  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3-5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS, consulting, or service-oriented environment.
  • Strong communication and stakeholder management skills, with experience working cross-functionally.
Nice to Have
  • Familiarity with Agile, Waterfall, or hybrid delivery methodologies.
  • Experience with Jira, Confluence, or similar tooling.

The successful candidate will be able to manage multiple priorities in a dynamic environment. They will possess excellent organizational and planning abilities, with great attention to detail.

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