Business Growth Consultant

21 hours ago

Las Piñas, National Capital Region, Philippines beBeeCustomerSupport Full time ₱4,800,000 - ₱7,200,000
Role Summary

We are seeking a dedicated Customer Support Specialist to join our team. In this role, you will play a direct role in elevating user satisfaction and helping their businesses grow.

You will act as a trusted advisor to HitPay merchants, delving into their pain points and recommending tailored solutions to optimize their experience on our platform.

This is a full-time role with amazing growth potential. If you are empathetic and self-motivated with great people skills, we would love to hear from you.

About the Job
  • Own the post-sales cycle from customer engagement, retention, and growth of our users.
  • Build relationships and become a trusted payments advisor to key stakeholders, in partnership with our Sales team.
  • Provide excellent customer service through messaging platforms and phone calls, to ensure each client's success in using HitPay's platform.
  • Be a great listener and uncover our user's needs, which may not be communicated explicitly.
  • Identify areas for improvement in each client's business process, and communicate solutions based on HitPay's products, customer success stories, and value proposition.
  • Discuss customer insights and feedback with the Product and Engineering teams, in order to drive HitPay's product strategy and innovation.
  • Assess common pain points and suggest potential features or improvements that can solve these problems.
About Us

Our company has a highly motivated, smart, and ambitious team. We offer learning opportunities and growth, flexible remote working, local GP medical reimbursement, 21 days annual paid leave, unlimited medical leave.

Requirements
  • 2+ years of customer success or client-facing experience, ideally working with a complex, technical product.
  • Payments and SMB experience is preferred.
  • Strong business mindset, with an ability to identify the strategy behind each of our user's businesses.
  • Lots of empathy and patience. You're eager to advocate for our users, understand their pain points, and guide them through technical solutions.
  • Experience handling difficult situations or customers, while remaining professional and personable.
  • Strong interest in the fintech industry, and in acquiring deep knowledge about technical products.
  • An analytical and strategic mind, with a deep interest in shaping our product strategy.
  • Highly resourceful, with an ability to navigate through our data to find solutions to ambiguous questions.
  • Self-starter who can independently drive projects in a remote working environment.
  • Willing to work flexible hours on weekends and shifts.

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