IT Technical Specialist

1 day ago

San Fernando, Central Luzon, Philippines beBeeSupport Full time ₱25,000 - ₱35,000

We are seeking a highly skilled IT professional to provide technical assistance and resolve issues in a timely manner. As an integral member of our support team, you will be responsible for delivering exceptional service to our stakeholders.

Key Responsibilities:
  • Technical Support:
    • Provide day-to-day IT support to restaurants, guests, and head office personnel.
    • Troubleshoot, diagnose, and resolve technical issues promptly.
    • Utilize the service management system to log and track issues, service requests, and complaints.
    • E escalate complex issues to internal and third-party teams when necessary.
  • Customer Service:
    • Respond to and resolve IT service incidents and customer complaints efficiently.
    • Maintain clear and effective communication with end-users, delivery aggregators, franchisees, and head office personnel.
    • Ensure all interactions are conducted professionally and in alignment with company standards.
  • Documentation:
    • Document solutions and communicate them to end-users in a clear and understandable manner.
    • Create and maintain user-friendly documentation and guides for end-users.
    • Identify and escalate recurring incidents to Level 2 support to prevent future occurrences.
  • Service Management:
    • Handle incoming IT service requests from employees, ensuring proper resolution and communication.
    • Collaborate with the IT Support Manager and other team members to improve service delivery processes.

The ideal candidate will possess proven experience in an IT support or helpdesk role, strong troubleshooting and problem-solving skills, excellent communication and interpersonal skills, familiarity with service management systems and tools, and the ability to work independently and as part of a team.

The following qualifications and requirements are non-negotiable:

  • Proven experience in an IT support or helpdesk role.
  • Strong troubleshooting and problem-solving skills.
  • Ability to work independently and as part of a team.

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