Strategic Operations Expert

2 days ago

Cainta, Calabarzon, Philippines beBeeOperations Full time ₱1,200,000 - ₱1,500,000

Delivery Operations Specialist Job Overview

Job Description

The ideal candidate will have strong analytical and problem-solving skills, excellent communication and stakeholder management skills, and experience working in a SaaS or consulting environment. This role supports the delivery operations within the customer success department, focusing on tools, processes, reporting, control functions, and audits to ensure alignment, accountability, and continuous improvement.

Key Responsibilities
  • Design, implement, and continuously improve operational tools, processes, and reports for consistent and scalable delivery operations.
  • Identify operational bottlenecks and inefficiencies, contributing to standardized solutions with cross-functional stakeholders.
  • Maintain and improve automations, trackers, and templates as control points for core processes, ensuring accuracy and alignment with business goals.
  • Coordinate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.
  • Conduct data analysis and contribute to reporting and insights that support operational decision-making and performance visibility.
  • Support change management, documentation, and administrative activities for smooth adoption of new tools, workflows, and process standards.
  • Contribute to the planning and execution of audits and internal reviews, ensuring adherence to processes and identifying areas for continuous improvement.
Requirements
  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3-5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS, consulting, or service-oriented environment.
  • Strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools.
  • Excellent organizational and planning abilities, with great attention to detail.
  • Strong communication and stakeholder management skills, with experience working cross-functionally.
  • Self-motivated, proactive, and adaptable, able to manage multiple priorities in a dynamic environment.
  • Experience in documentation, change management, and supporting the rollout of tools or processes is a plus.
Nice to Have
  • Familiarity with delivery methodologies such as Agile, Waterfall, or hybrid models.
  • Experience with Jira, Confluence, or similar tooling.

This is a mid-senior level, full-time position with a competitive benefits package. The successful candidate will thrive in a fast-paced environment and be eager to take ownership of their work.

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