Technical Support Specialist

1 day ago

Batangas, Calabarzon, Philippines beBeeSupport Full time ₱6,000 - ₱9,000
About Our Team

We are a company dedicated to empowering individuals from developing countries. Our mission is to create opportunities and unleash potential.

Job Overview

This role offers the chance to practice your craft, work with a supportive team, and contribute to our community.

Key Responsibilities
  1. Be an ambassador of our values, ensuring processes align with them at all times.
  2. Communicate and uphold company values while protecting the best interest of the organization.
  • Plan ahead and be proactive to ensure seamless operations.
  • Exhibit excellent customer service when responding to IT-related and management-related requests.
  • Continuously improve IT knowledge through training and skill development.
  • Contribute ideas, solutions, and updates to the knowledge base.
  • Build strong working relationships with the management team, clients, and team members.
  • Maintain hardware, software, and network systems across the organization.
  • Manage and follow through on open tickets to ensure proper response, documentation, and satisfactory resolution, keeping stakeholders updated on status and resolution times.
  • Evaluate current and upcoming hardware and software standards for possible utilization.
  • Participate in projects and initiatives as assigned by the manager.
  • Ensure compliance with company policies, procedures, standards, and guidelines.
Requirements
  1. At least 1–3 years of IT support experience in a corporate Service Desk or other technical support role, with a background in Customer Service or IT Service Desk Analysis.
  2. Excellent written, communication, and interpersonal skills.
  3. Strong analytical, troubleshooting, and problem-solving skills.
  4. Proficiency in operating systems: Mac, Linux, Windows.
  5. Knowledge of PC/Laptop hardware components and troubleshooting.
  6. Experience with Windows networking, LAN/WAN, DNS, TCP/IP, firewall administration, and mobile devices.
  7. Familiarity with resolving remote connectivity issues.
  8. Ability to manage multiple priorities in a fast-paced environment.
Bonus Requirements
  • Experience in supporting Macs.
  • Knowledge of routers and firewalls.
  • Skill in troubleshooting, Linux, and web hosting knowledge.
Culture Fit

We believe in creating a diverse, respectful, and inclusive workplace, and we do not discriminate based on factors such as race, gender, religion, sexual orientation, or disability.

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