
Document Validation Specialist
1 day ago
This role requires a detail-focused and process-oriented individual to review and validate onboarding documents submitted by healthcare professionals.
- Key Responsibilities:
- Review and validate essential onboarding documents ensuring accuracy, completeness, and compliance with facility, local, state, and federal guidelines.
- Monitor and manage queues for document submissions, backlogs, and expirations during assigned shifts—acting on real-time prioritization.
- Own and execute daily tasks including document status updates, document mapping, resolving unread submissions, and handling special projects.
- Contribute to ongoing improvements by reviewing internal policies and recommending updates that enhance clarity and efficiency.
- Collaborate with cross-functional teams to resolve document-related inquiries and enhance internal workflows. Communicate clearly via Slack and other internal tools.
- Stay informed on evolving documentation standards and product updates to ensure consistent, accurate decision-making.
- Consistently meet targets for document review time, accuracy, and throughput, contributing to both individual and team performance goals.
- Prior experience in roles such as document verification, credentialing, compliance operations, administrative support, or customer service.
- Familiarity with U.S. healthcare documentation (e.g., licenses, certifications, immunization records).
- A sharp eye for detail—you catch inconsistencies others might overlook.
- Confidence in making timely decisions, even in gray areas.
- Strong written communication skills and the ability to simplify complex topics.
- Highly organized and dependable, with a strong sense of ownership and urgency.
- Demonstrated success in fast-paced, fully remote work environments.
- Comfortable using tools like Slack, Zendesk, Google Sheets, and task management platforms.
- Ability to work independently while effectively collaborating with other teams.
- Experience with Quality Assurance (QA) work is a plus.
- Quiet, professional home workspace.
- Noise-canceling headset and a stable internet/power backup setup.
- Residing in the Asia-Pacific region.
- Wired internet connection with a minimum of 15 Mbps download speed.
- Minimum system specifications: RAM 12 GB (16 GB recommended).
The ideal candidate will be able to perform multiple tasks simultaneously while maintaining attention to detail and high-quality work standards.
We offer a collaborative work environment and opportunities for growth and development.
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