Recurring Revenue Specialist

2 days ago

Tarlac City, Central Luzon, Philippines beBeePrivilege Full time ₱1,000,000 - ₱1,500,000

About this role:

Recurring Revenue Specialist

The successful candidate will be responsible for managing assigned customer accounts, working closely with sales teams, professional services, technical support, and sales operations to understand and resolve customer issues.

  • This includes developing strong customer relationships that promote retention and loyalty.
  • You will have a deep understanding of CPQ quoting and license auditing to ensure accuracy when engaging with Fortune 500 procurement teams.

Key Responsibilities:

  • Be a licensing expert and understand all the owned assets within a given account.
  • Develop complex software quotes.
  • Understand Annual Recurring Revenue (ARR), Annual Contract Value (ACV), and Total Contract Value (TCV) Revenue Models.
  • Work with professional services, technical support, and regional sales teams to ensure smooth onboarding of new customers.
  • Manage renewals during the Customer Journey for optimal retention.
  • Directly interact with sales teams to drive expansions.
  • Review client requests with technical support, product management, and regional sales teams and escalate as necessary.
  • Identify at-risk accounts and take appropriate action or escalate as needed.
  • Proactively manage and grow customer relationships, including identifying key stakeholders.
  • Start the procurement/renewal process three months prior to the renewal date to ensure timely renewals.

Requirements:

  • Bachelor's degree or equivalent experience required.
  • Four+ years of experience in a similar role such as Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant, or Sales Engineer.
  • Knowledgeable in privilege access management and cybersecurity best practices.
  • Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic is a plus.
  • Comfortable interacting directly with complex, multi-divisional, multi-geographical clients, preferably at the director level.
  • Able to understand high-level technical aspects of the product and provide business and technical solutions to help customers optimize use of the solution.
  • Competency with Salesforce and Customer Success Management platforms.
  • Able to multitask, problem-solve, and work cross-functionally in a dynamic environment.
  • Excellent verbal and written communication skills.

Culture and Benefits:

  • We are passionate problem-solvers doing our part to make the world a safer place.
  • We invest in people who are smart, self-motivated, and collaborative.
  • We offer meaningful work, a culture of innovation, and great career progression.

Our Values:

  • Spirited – Trust – Respect – Ownership – Nimble – Global.

Why Work Here:

  • Take care of your employees. We offer competitive salaries, a meaningful equity and bonus program, excellent benefits, paid company holidays, comprehensive life insurance, an employee assistance program, generous discretionary time off, and paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.
  • An Equal Opportunity and Affirmative Action employer.

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