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Operations Management Lead

2 weeks ago

Angeles City, Central Luzon, Philippines SuperStaff Full time

About SuperStaff

We are a leading provider of business process outsourcing (BPO) services, dedicated to delivering exceptional customer experiences. Our team of experts works tirelessly to drive operational efficiency and excellence in every aspect of our business.

Job Summary

We seek a highly skilled and experienced Operations Supervisor to join our team at SuperStaff. The ideal candidate will have a strong background in BPO operations, excellent leadership skills, and a proven track record of driving performance and efficiency.

Key Responsibilities

  1. Team Leadership: Lead, motivate, and manage a team of BPO professionals to achieve performance targets and deliver exceptional service.
  2. Performance Monitoring: Conduct regular team meetings, performance reviews, and provide constructive feedback to enhance individual and team performance.
  3. Process Improvement: Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement strategies to enhance overall operational efficiency.
  4. Cross-Functional Collaboration: Collaborate with other departments to streamline processes and ensure seamless service delivery.
  5. Client Relationships: Build and maintain strong relationships with clients, understanding their business needs and ensuring our services exceed expectations.

Requirements

  1. Bachelor's degree in Business Administration, Management, or a related field.
  2. Proven experience (5 years) in a leadership role and BPO environment with a focus on operations management.
  3. Strong leadership skills with the ability to inspire and motivate teams.
  4. Excellent communication and interpersonal skills.
  5. Analytical mindset with the ability to make data-driven decisions.