A career path that offers remote work flexibility

21 hours ago

Bacoor, Calabarzon, Philippines beBeeCareer Full time ₱1,000,000 - ₱1,200,000
Customer Service Excellence Opportunity

Join us as a Remote Customer Service Representative and support customer service initiatives for a diverse portfolio of well-known clients. You will assist customers with inquiries and provide excellent service.

This is an opportunity to contribute to high-impact projects with world-class brands. Strong proficiency in English, both written and spoken, is required.

Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Qualifications and Skills:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Excellent troubleshooting and follow-up skills
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits and Incentives:
  • HMO Coverage plus dependents
  • Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage
  • Dental Coverage; in-house dental assistance worth ₱5,000
  • Free meals during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Disinfection and safety measures
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and events
  • Social and networking opportunities
Legal and Diversity Statement:

Equal opportunity and non-discrimination statement: We are an equal opportunity employer. We do not discriminate based on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by law. Reasonable accommodation is provided where required by law.

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