Delivering Exceptional Client Experiences

8 hours ago

San Fernando, Central Luzon, Philippines beBeeService Full time ₱3,000 - ₱5,000
Customer Service Representative Job Overview

This role involves providing exceptional client experiences while creating access to meaningful work in communities worldwide.

We are a diverse team united by our desire to connect people with common values for bold impact.

With over 1,000 team members across five countries and aiming to expand to 5,000 employees by a future date, we offer opportunities for continuous growth and development.

Role as Customer Service Representative
  • Interact with customers to address inquiries and resolve complaints regarding products and services.
  • Collaborate with internal and external teams to handle customer needs, providing timely and professional service.
Why We Want You

We seek impact-driven individuals passionate about helping us grow and achieve our Purpose. Our ideal candidate will give their best effort in everything, share their talents, and champion our core values: Curious, Dynamic, and Authentic.

Key Responsibilities
  • Provide accurate, valid, and complete information to customers with empathy, courtesy, and professionalism.
  • Handle customer consultation calls, tech troubleshooting, escalations, and investigations.
  • Track and resolve issues, ensuring proper prioritization, documentation, tracking, and escalation to meet internal and external expectations.
  • Identify opportunities for continuous process improvement and deliver service excellence.
  • Stay updated on product and service knowledge with the external team.
Requirements
  • Candidates should be curious and authentic, analytical and critical thinkers, and passionate about client satisfaction.
  • A bachelor's degree in any field is required, along with 3 years of customer service experience, preferably in email, phone, or chat support.
  • Prior experience supporting SaaS products and basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications are desirable.
  • Excellent reading comprehension, verbal, and written communication skills, as well as strong phone contact handling skills, are essential.
  • Candidates should also be able to understand and communicate complex ideas to customers verbally and in writing.
What Makes This Role Unique

As a customer service representative, you will have the opportunity to make a real impact on our customers' lives. You will be working closely with a diverse team to deliver exceptional service and create meaningful connections with our clients.

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