Technical Support Professional

6 days ago

Antipolo City, Calabarzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Job Overview

This is a technical support role where you will be assisting clients with their hardware, software, and connectivity issues. You will respond to technical inquiries, troubleshoot problems, and provide step-by-step solutions to customers.

Key Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Guide customers through troubleshooting processes and escalate complex issues when necessary.
  • Document all customer interactions accurately in the system.
  • Maintain up-to-date knowledge of products, services, and support procedures.
  • Ensure timely and effective resolutions to ensure customer satisfaction.
Required Skills and Qualifications:
  • You must be at least 18 years old.
  • High school diploma or equivalent is required.
  • Prior call center experience is preferred.
  • Working from home experience is an asset.
  • Strong command of the English language is essential.
  • A typing speed of 20+ WPM is also required.
Benefits:

This role offers the opportunity to work from home and have a strong impact on customer satisfaction. If you are looking for a challenging and rewarding role, this may be the perfect fit.

Others:

We are committed to providing excellent customer service and ensuring that our customers receive the best possible support. This role is an excellent opportunity to grow your career and develop your skills in technical support.

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