Technical Program Manager

6 days ago


Manila, National Capital Region, Philippines NICE Systems UK Limited Full time

The Technical Program Manager - Customer Success is responsible for managing customer relationships, technical configurations, and product enhancements to deliver world-class customer service to NICE's key customers.

This position requires strong technical knowledge, project management skills, and experience in customer success and technical account management.

Main Responsibilities:
  • Manage and develop a team of Technical Account Managers.
  • Oversee customer relationships and ensure high levels of customer satisfaction.
  • Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management.

Key Responsibilities:

  • Provide process, data and object modeling in a variety of application and database environments.
  • Maintain expertise and currency in industry-leading contact center technologies.


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