Mandarin Language Business Partner

3 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerSupport Full time $40,000 - $60,000
Job Description

We are a mission-driven organization building an all-in-one HR, payroll, and hiring platform for managing the hourly workforce.

The global market has been heavily underserved by technology, making it a significant opportunity for innovation and growth.

Our purpose-built solution is designed to empower businesses and their employees to thrive.

We are a high-growth company with a rapidly expanding product portfolio.

We have received backing from legendary venture capitalists and industry experts.

Key Responsibilities:
  • Be the primary point of contact for customers via phone, email, and chat, addressing a broad range of issues and requests related to our products.
  • Promptly and accurately respond to customer needs as measured by: a median first response time of less than one minute, issue resolution time of fewer than 24 hours, and CSAT score of 95%
  • Escalate issues to teammates and the engineering team as needed. Have judgment on what are user errors, poor training, product defects, and feature requests.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Proactively check in with clients until the issue is resolved
Requirements:
  • Have a long-term vision of working and growing with a technology startup. Comfortable with adapting to ever-changing processes and making recommendations to improve such.
  • 1 to 3 years experience as a Customer Support Specialist or similar CS role
  • Must be fluent in Mandarin and English both verbal and written. Able to effectively communicate and build relationships with global colleagues and customers.
  • Must have Phone Support experience
  • Must have experience using help desk software and remote support tools
  • Must be willing to work following the US time zone
  • Must have a high-speed and stable primary and backup internet connection (at least 50 Mbps). Please note that we will require you to submit a document showing a screenshot of your speed test results.
  • Must be willing to attend occasional in-person meetings in Metro Manila

  • Senior Mandarin Language Support Specialist

    3 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeMandarin Full time ₱70,000 - ₱100,000

    Job TitleWe are seeking an exceptional Mandarin speaking Executive Assistant to provide high-level administrative support.Key Responsibilities:

  • Language Facilitator

    3 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeFacilitator Full time $24,000 - $30,000

    Job Title: Language FacilitatorThis role involves facilitating communication between parties who speak different languages.Key Responsibilities:To accurately interpret conversations in live calls, such as those from emergency services.To work with typical subjects for interpretation including Healthcare, Government, Insurance, Finance, Utilities, Travel and...

  • Junior HR Business Partner

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines Business Process Outsourcing International, Inc. Full time $40,000 - $60,000 per year

    JOB SUMMARY:The Junior HR Business Partner supports daily HR operations at the site and helps carry out HR programs. This role handles employee engagement, policy compliance, HRIS updates, and labor relations. It works closely with department heads and Corporate HR to keep a productive and compliant workplace aligned with company values.JOB DESCRIPTION:HRIS...

  • Junior Human Resource Business Partner

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines Business Process Outsourcing International Full time ₱300,000 - ₱350,000 per year

    JOB SUMMARY:The Junior HR Business Partner supports daily HR operations at the site and helps carry out HR programs. This role handles employee engagement, policy compliance, HRIS updates, and labor relations. It works closely with department heads and Corporate HR to keep a productive and compliant workplace aligned with company values.JOB DESCRIPTION:HRIS...

  • Talent Acquisition Business Partner

    3 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeAcquisition Full time ₱3,000,000 - ₱4,500,000

    We are seeking a highly skilled and experienced Talent Acquisition Generalist to join our team. The ideal candidate will have a proven track record of delivering exceptional results in sourcing and hiring, with a strong focus on building relationships with clients and stakeholders.Job OverviewThis is an exciting opportunity for a seasoned Talent Acquisition...

  • HR Business Partner

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines J&T EXPRESS Full time ₱450,000 - ₱500,000 per year

    The HR Business Partner manages the day-to-day operations of the human resource office of J&T Express, as well as the administration of the human resources policies, procedures, and programs. Shall handle overall HR facets.Qualifications:Degree in a program of study related to Human Resources, Business Management, Sociology, Organizational Development,...

  • HR Business Partner

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines J&T Express Full time $104,000 - $130,878 per year

    SUMMARY:The HR Business Partner shall oversee Regional HR operations, provides updates to PH Global HR-Headquarters, analyzes HR metrics, resolves employee relations issues, and suggests HR strategies to the region-assigned that is aligned with overall business goals of PH Global.The HR Business Partner shall also handle overall HR facets of the...

  • Sales Business Partner

    3 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeVirtual Full time $3,600 - $6,000

    Job Title: Sales Business PartnerAbout the RoleWe are seeking a highly skilled Sales Business Partner to support our sales initiatives. This role involves managing lead generation, conducting cold outreach, maintaining accurate CRM records, and supporting sales pipeline management.The ideal candidate is experienced in B2B or B2C sales support, highly...

  • Empower Language Learning Careers

    3 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeCareer Full time ₱987,654 - ₱1,234,567

    Language Training Coach JobAs a language training coach, you will play a key role in the professional development of language trainers.With over 24 years of experience accelerating language learning, we deliver personalized solutions that blend technology and human interaction available globally on any device.L&D leaders of international corporations trust...

  • Human Resources Business Partner

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines PH Global Jet Express Inc. (J&T Express) Full time $104,000 - $130,878 per year

    TheHR Business Partnermanages the day-to-day operations of the human resource office of J&T Express, as well as the administration of the human resources policies, procedures, and programs. Shall handle overall HR facets.ResponsibilitiesReviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work...