Service Excellence Leader
2 weeks ago
We are seeking a highly motivated and experienced Service Excellence Leader to join our Call Center team. In this role, you will be responsible for leading the team to deliver exceptional customer experiences, drive improvements in service levels, and enhance operational efficiency.
Key Responsibilities:- Develop Service Strategy: Define user requirements and productivity standards through needs assessments, performance reviews, and capacity planning.
- Lead Improvement Initiatives: Drive improvements in service levels, transactional efficiencies, and cost management through leadership and coaching practices.
- Manage Team Performance: Recruit, select, orient, train, assign, coach, counsel, and discipline employees, administering scheduling systems and communicating job expectations.
- Identify Opportunities: Analyze data and trends to identify opportunities to reduce costs and improve processes, and implement new practices and technologies to drive business results.
About iQor: As a leading global provider of business process outsourcing services, we deliver innovative solutions that help clients improve their customer experience and operational efficiency.
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Service Excellence Leader
4 days ago
Cebu City, Central Visayas, Philippines beBee Careers Full timeService Excellence Leader:We are seeking an experienced leader to drive service excellence and ensure exceptional client satisfaction. As a Service Excellence Leader, you will oversee the delivery of high-quality services to clients, managing teams and workflows to meet or exceed expectations.The ideal candidate will have a strong background in leadership...
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Quality Excellence Director
5 days ago
Iloilo City, Western Visayas, Philippines WNS Full timeWe're seeking a talented individual to join our team as a Transformational Quality Manager. In this role, you'll lead teams to achieve business objectives and drive operational excellence. You'll work closely with cross-functional teams to ensure seamless delivery of services and develop quality strategies to drive business growth.About Our Team:Work with a...
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Customer Service Ambassador
1 week ago
Iloilo City, Western Visayas, Philippines EXL Service Phillipines Full timeAt EXL Service Philippines, we are seeking a Customer Service Ambassador to join our team. The ideal candidate will have exceptional communication skills and a passion for delivering top-notch customer experiences.Job OverviewThe Call Center Representative is responsible for serving as the primary point of contact for customers, providing support and...
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Service Excellence Director
2 days ago
Iloilo City, Western Visayas, Philippines Jollibee Group Full timeAs a Service Excellence Director, you will be responsible for ensuring that our customers receive an exceptional experience at our stores. You will lead the development and implementation of strategies to drive customer satisfaction, achieve sales targets, and maintain high standards of food quality, safety, and cleanliness.Job RequirementsBachelor's degree...
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Transformational Excellence Leader
1 day ago
Iloilo City, Western Visayas, Philippines beBee Careers Full timeAbout UsOur organization is committed to delivering exceptional business value to our clients by combining operational excellence with deep domain expertise. We operate across 16 countries worldwide, with over 44,000 professionals serving global clients in key industry verticals.Our CultureWe pride ourselves on our CIRCLE of values: Client First, Integrity,...
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Global Service Delivery Leader
2 weeks ago
Iloilo City, Western Visayas, Philippines Carelon Global Solutions Full timeWe are seeking an experienced Business Operations Manager to join our team at Carelon Global Solutions. As a leader in the healthcare industry, we pride ourselves on delivering exceptional customer experiences and driving business growth through innovative solutions.Your key responsibilities will include:Overseeing the day-to-day operations of our contact...
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Operations Excellence Leader
2 weeks ago
Iloilo City, Western Visayas, Philippines Unilever Philippines Inc. Full timeJob Description:We are looking for a highly skilled Regional Business Operations Specialist to join our team in Western Visayas. This role will be responsible for leading business growth initiatives, managing customer relationships, and ensuring effective execution of plans.Responsibilities:Develop and execute regional business plans to drive growth and...
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Operations Leader
2 days ago
Iloilo City, Western Visayas, Philippines beBee Careers Full timeJob SummaryWe are seeking a skilled Operations Leader to oversee the smooth operation of our programs, ensuring client KPIs and targets are met.The ideal candidate will have experience in call center operations and possess excellent leadership and people-management skills.
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Quality Manager
2 weeks ago
Iloilo City, Western Visayas, Philippines Visage Executive Search Full timeJob OverviewWe are looking for a Quality Manager - Service Excellence to join our team at Visage Executive Search. In this role, you will be responsible for delivering high-quality services and improving business operations.Key ObjectivesDevelop and implement quality frameworks to ensure consistency in service delivery.Analyze data to identify areas for...
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Operational Excellence Specialist
1 week ago
Iloilo City, Western Visayas, Philippines Stealth Monitoring, Inc. Full timeOperational Excellence Specialist Job DescriptionStealth Monitoring, Inc. is a leader in surveillance technology, and we are seeking an experienced Operational Excellence Specialist to join our team.The Operational Excellence Specialist will be responsible for developing and implementing operational strategies to improve efficiency and productivity, leading...