Administrative Support Specialist
1 day ago
Job Title: Assistant Account Executive/ Broking Assistant
About the RoleThis is an exciting opportunity to join our dynamic and customer-focused general insurance brokerage as a detail-oriented and motivated Assistant Account Executive / Broking Assistant. The successful candidate will provide administrative and client service support to our broking team, ensuring smooth day-to-day operations, efficient processing of insurance policies and renewals, and delivery of high-quality client service.
Key Responsibilities- Support Account Managers in servicing a portfolio of SME commercial clients and domestic insurance clients.
- Assist in preparing and issuing quotations, renewals, certificates of currency, endorsements, and other policy documentation.
Liaise with insurers to obtain terms, endorsements, and policy updates. Accurately enter and update client and policy information in the broking management system/CRM. Follow up on documentation from clients and insurers, ensuring all required information is obtained. Assist in compiling underwriting submissions and gathering risk information. Monitor and follow up on unpaid premiums and renewal processing. Assist with lodgement and follow up of insurance claims. Maintain compliance with regulatory and internal procedures, including file notes and records management. Provide ad hoc administrative and support tasks as directed by the broking team.
Requirements- Minimum 1–2 years' experience in an insurance support or administrative role (general insurance preferred).
- Strong attention to detail with a commitment to accuracy.
- Excellent written and verbal communication skills in English.
- Strong organisational and time management skills.
- Ability to work effectively in a remote environment with limited supervision.
- Proficient in Microsoft Office (Outlook, Word, Excel).
- Comfortable learning and using insurance broking systems and CRM platforms.
Familiarity with WinBEAT, JAVLN Officetech, or other broking software (training will be provided). Tier 2 or Tier 1 insurance broking qualification (or international equivalent) desirable. Training pathways will be provided after qualifying period.
We OfferA dynamic and supportive work environment with opportunities for growth and development. A competitive remuneration package and benefits.
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