Insurance Business Solutions Expert

9 hours ago

Makati City, National Capital Region, Philippines Hunter's Hub Inc. Full time
Job Description:

We are seeking an experienced Insurance Business Solutions Expert to join our team at Hunter's Hub Inc. As a key member of our organization, you will be responsible for driving business growth and improving customer experiences through the effective design, implementation, and management of insurance solutions.

Key Responsibilities:

• Business Requirements Gathering and Analysis
• Collaborate with stakeholders to understand and document business requirements, identifying opportunities to enhance business processes and efficiency.
• Conduct interviews, workshops, and analysis sessions to define project objectives, ensuring seamless integration with existing systems.

• Solution Design and Validation
• Develop detailed functional specifications and process flows, utilizing Azure DevOps to track project progress and manage tasks.
• Coordinate with IT and development teams to design solutions aligned with business goals, ensuring timely delivery and effective communication of requirements.

• Salesforce Integration and Utilization
• Leverage Salesforce knowledge to improve customer management and business processes, ensuring seamless integration with other tools and platforms.
• Ensure that Salesforce is utilized to its full potential, providing insights and recommendations for process improvements.

• Testing and Implementation
• Create and execute test cases to validate system functionality and performance, supporting user acceptance testing (UAT) and providing feedback to developers.
• Oversee the smooth implementation of new solutions, ensuring minimal disruption to business operations.

• Documentation and Reporting
• Develop clear and concise documentation, including business cases, workflows, and technical diagrams, to ensure effective communication of project deliverables.
• Prepare progress reports and present findings to stakeholders, highlighting achievements and areas for improvement.

• Collaboration and Stakeholder Management
• Act as a liaison between business units and technical teams, facilitating effective communication and collaboration.
• Communicate effectively with non-technical and technical stakeholders to align on project deliverables, ensuring mutual understanding and expectations.

• Continuous Improvement
• Stay updated with the latest trends in technology and insurance, monitoring implemented solutions and recommending enhancements for continuous optimization.
• Identify opportunities for process improvements and provide recommendations to leadership, ensuring the organization remains competitive and efficient.

Qualifications:

The ideal candidate will possess:

• Proficiency in Salesforce CRM tools and integration capabilities, with hands-on experience in Azure DevOps for project tracking and backlog management.
• Experienced in software development lifecycle (SDLC) and Agile methodologies, with expertise in documenting business requirements, user stories, and process diagrams.
• Familiarity with system architecture, integration, and data flow design, as well as data visualization tools such as Power BI or Tableau.
• Basic knowledge of SQL or other query languages, API testing tools like Postman or SOAP UI, and collaboration tools such as Microsoft Teams, SharePoint, JIRA, or Confluence.
• A bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field, with a minimum of 3 years of experience in business analysis, preferably in insurance or financial services.
• Certification in Business Analysis (e.g., CBAP, CCBA, PMI-PBA) is advantageous, as is experience in cloud-based solutions and SaaS platforms.

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