Virtual Customer Support Representative

1 week ago

Biñan, Calabarzon, Philippines beBeeCustomerService Full time ₱2,678,720 - ₱4,181,280
About the Job

We are seeking a skilled and organized Customer Service Ambassador to provide exceptional support to our customers. As the first point of contact, you will play a critical role in ensuring a seamless experience for our clients.

Key Responsibilities:
  • Greet customers and route them to the appropriate team member
  • Answer video calls, chats, and reroute customers as needed
  • Work with managers and customer support representatives to connect customers on Zoom
  • Create best practices for waiting room etiquette and maintaining a great Zoom room environment
  • Educate customers on chat/zoom support functions
  • Provide feedback to the leadership team to improve customer experience
  • Connect senior specialists with scheduled customers
  • Facilitate urgent escalations by working with managers and senior specialists

Requirements:
  • High school diploma or equivalent required
  • Prior experience as a receptionist, scheduler, administrative/clerical assistant, or relevant role preferred
  • Knowledge of online calendars and scheduling (i.e., Google Calendar) preferred
  • Experience answering high call volume calls and solving customer needs preferred
  • Excellent communication skills, including phone, email, and instant messaging
  • Organization skills to keep accurate records and important information quickly
  • Time management skills to prioritize and complete tasks throughout the day in a fast-paced environment
  • Patience and listening skills to respond appropriately and interact positively with customers
  • Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
  • Emotional intelligence to adjust your communication style based on the nature of the call
  • The ability to build lasting first impressions and relationships with customers
  • Ability to work from home and be 'camera ready,' which requires a quiet workspace with little to no distractions
  • Reliable high-speed internet/Wi-Fi connection at home with little to no interruptions
  • Availability to work a flexible schedule that may include mornings, nights, weekends, and holidays
  • Intermediate computer skills, including use of multiple monitors and applications
  • Basic knowledge of the following applications preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, etc.

Benefits:
  • Opportunity to work with a dynamic team
  • Flexible schedule
  • Reliable high-speed internet/Wi-Fi connection

Others:
  • Please note that this is a full-time position
  • Able to start immediately

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