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Operations Director

1 month ago

Makati City, National Capital Region, Philippines XMEDIA Full time
Job Title: Operation Manager

XMEDIA is seeking an experienced Operation Manager to lead and manage operational teams across various verticals. The ideal candidate will have a proven track record of fostering high-performing teams, mentoring, and training team members to meet targets and KPIs.

Key Responsibilities:
  • Lead and manage operational teams to achieve business objectives
  • Mentor and train team members to improve performance and meet targets
  • Conduct performance evaluations, set goals, and provide feedback to promote professional development
  • Identify inefficiencies in current workflows and propose scalable solutions to optimize processes
  • Collaborate with data analysts and engineering teams to develop and implement automation strategies for operational tasks
  • Monitor performance metrics, track operational KPIs, and report on progress to senior management
  • Oversee the enforcement of TikTok's community guidelines and content policies to ensure a safe and engaging environment for users
  • Collaborate with global teams to ensure that content moderation strategies are aligned with legal, cultural, and ethical standards
  • Ensure prompt and accurate resolution of user issues, complaints, and inquiries
  • Work with product and customer support teams to improve user satisfaction and enhance the platform experience
Requirements:
  • Proven experience in leading and managing operational teams
  • Strong leadership and mentoring skills
  • Ability to analyze operational trends and predict future needs
  • Excellent communication and collaboration skills
  • Experience with data-driven decision making and process improvement

XMEDIA offers a dynamic and challenging work environment with opportunities for professional growth and development. If you are a motivated and experienced Operation Manager looking for a new challenge, please submit your application.