Problem Analyst Engineer
1 week ago
GCash is a leading FinTech company in the Philippines, dedicated to creating innovative financial solutions for the nation.
About the RoleWe are seeking a skilled Problem Analyst Engineer to join our team. As a key member of our IT department, you will be responsible for analyzing and resolving technical issues that impact our production environment.
Key Responsibilities- Analyze data and evidence to identify root causes of technical problems
- Develop and implement solutions to resolve technical issues
- Closely coordinate with Service Level Manager (SLM) on transition/handover of recommended permanent fixes
- Work closely with other teams for alignment and/or consultation on potential workarounds and/or solutions identified
- Minimum 5 years experience in an IT field
- At least 3 years experience in software engineering/development
- At least 1 year experience in IT Service Management, preferably the last stint was in ITSM
- Experience in Incident and Problem Management
- Technical understanding with ability to translate into business concepts
- Must come from a technical background with ability to read and write source code across multiple languages
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