Problem Analyst Engineer

1 week ago


Taguig, National Capital Region, Philippines GCash Full time

GCash is a leading FinTech company in the Philippines, dedicated to creating innovative financial solutions for the nation.

About the Role

We are seeking a skilled Problem Analyst Engineer to join our team. As a key member of our IT department, you will be responsible for analyzing and resolving technical issues that impact our production environment.

Key Responsibilities
  • Analyze data and evidence to identify root causes of technical problems
  • Develop and implement solutions to resolve technical issues
  • Closely coordinate with Service Level Manager (SLM) on transition/handover of recommended permanent fixes
  • Work closely with other teams for alignment and/or consultation on potential workarounds and/or solutions identified
Required Skills and Qualifications
  • Minimum 5 years experience in an IT field
  • At least 3 years experience in software engineering/development
  • At least 1 year experience in IT Service Management, preferably the last stint was in ITSM
  • Experience in Incident and Problem Management
  • Technical understanding with ability to translate into business concepts
  • Must come from a technical background with ability to read and write source code across multiple languages


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