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Technical Problem Resolution Specialist

2 weeks ago

Taguig, National Capital Region, Philippines HCLTech Full time
Job Description

HCLTech is seeking a skilled Problem Management Analyst to join our team in Taguig, Philippines.

This role involves identifying and understanding the root causes of incidents, as well as developing effective solutions to eliminate these issues. As a Problem Management Analyst, you will work closely with IT teams to develop and implement solutions that prevent recurring incidents.

The ideal candidate will have 3-5 years of experience in problem management and possess strong organizational and time management skills. Proficiency in IT service management tools and software is also highly desirable.