Problem Analyst-Engineer

7 days ago


Taguig, National Capital Region, Philippines GCash Full time

Do you want to take the first step in making Filipinos' lives better every day? Here in GCash, we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today

Problem Analyst-Engineer Job Description
Responsible For The Following:

  • Participate in incident restoration as next level support to help identify, detect, and provide solutions or workarounds to ongoing Production issues.
  • Thorough analysis of data, artifacts, and evidence gathered to identify root cause and provide recommendations in relation to incidents and problems assigned.
  • Timely submission of root cause analysis (RCA) documentation, following the set template and turnaround times.
  • Closely coordinate with Service Level Manager (SLM) on the proper transition/handover of recommended permanent fixes.
  • Work closely with other groups or teams for alignment and/or consultation on potential workaround and/or solution identified.
Mandatory Qualifications:
Problem Analyst-Engineer Qualifications:
  • Minimum 5 years experience in an IT field.
    • At least 3 years experience in software engineering/development.
    • At least 1 year experience in IT Service Management, preferably the last stint was in ITSM.
  • Experience in Incident and Problem Management.
  • Technical understanding with the ability to translate into business concepts.
  • Must come from a technical background with the ability to read and write source code across multiple languages.
    • Collegiate foundation in Computer Science or Engineering, with competencies in cloud technology, architecture, data structures, software design, and DevOps practices.
    • Experience with software engineering through the delivery of APIs and web services (i.e., REST, SOAP/WSDL) utilizing at least 7 of the following languages/technologies: Java, MySQL, Apache, NGinx, HaProxy, Javascript, JQuery, HTML5, CSS3, SES, SMTP, Cron, Apache Spark, Hadoop, PHP, and source code version control – Git.
    • Experience in cloud technologies and architecture, minimum Amazon Web Service, advantageously: Alicloud and others such as Azure, etc.
    • Exposure/basic knowledge with Continuous Integration and Continuous Delivery methodologies including practical knowledge on build tools such as Jenkins, Ansible, Ant, Liquibase.
    • Exposure/basic knowledge in DevOps practices and tools such as Docker and automating deployment, scaling, and management of containerized applications with Kubernetes would be advantageous.
    • Exposure/basic knowledge in System administration and development in Unix and Linux-based environments.
  • Familiar with basic financial terminology and accounting concepts.
Advantageous Qualifications:
  • ITIL Foundation certification.
  • Six Sigma certification (Green Belt and above; Black Belt is preferred).
  • Experience in Lean Methodology.
What We Offer:
Opportunity for career growth and development in the #1 FinTech company in the country. Working with a dynamic and highly collaborative team who want to change the game. A company that values their people with a highly competitive and flexible compensation and benefits package.
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