Problem Management Analyst
1 week ago
HCLTech Taguig, National Capital Region, Philippines
Hybrid set-up in McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting Schedule
About This Role:
Problem Management Analyst identify and understand the underlying causes of an incident as well as identifying the best method to eliminate that root cause.
Primary Duties and Responsibilities:
- With 3 to 5 years of experience as Problem Management Analyst.
- Identify, classify, and prioritize problems based on their impact and urgency.
- Conduct root cause analysis to determine the underlying causes of problems.
- Collaborate with IT teams to develop and implement solutions to prevent recurring incidents.
- Manage the problem lifecycle from identification to resolution and closure.
- Maintain and update problem records in the IT service management system.
- Coordinate with incident management teams to mitigate the impact of incidents.
- Prepare and present problem management reports to stakeholders.
Required Qualifications/Skills:
- Proficiency in IT service management tools and software.
- Experience with root cause analysis and problem-solving techniques.
- Strong organizational and time management skills.
- Knowledge of industry best practices in problem management.
- ITIL certification or comparable qualification is highly preferred.
What We Offer:
- Opportunity for career growth.
- Highly competitive and flexible package salary.
- HMO Benefits since Day 1 (including up to 3 dependents).
Associate
Employment typeFull-time
Job functionAnalyst, Customer Service, and Information Technology
IndustriesIT Services and IT Consulting
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