Technical Customer Experience Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeSkill Full time $800 - $1,300

Customer Success Manager Job Description

We are seeking a skilled professional to join our organization in the role of Customer Success Manager. The ideal candidate will have experience working with customers, be empathetic and passionate about technology.

In this position, you will be responsible for developing strong relationships with assigned customers and providing them with an exceptional experience navigating our vast portfolio of products and services.

Your key responsibilities will include:

  • Solving customer issues and requests in a timely and effective manner
  • Creating and updating documentation to support problem-solving, Q&A, and onboarding materials
  • Developing and implementing targeted campaigns to engage multiple customers through digital channels
  • Identifying high-potential and high-risk customers from newly onboarded users or customers
  • Onboarding new customers and introducing them to our products and support processes
  • Collaborating with Sales and Support teams to develop and deliver engagement plans that meet customer objectives

To succeed in this role, you will need to possess excellent communication skills, be able to present complex information effectively, and have strong organizational and time-management skills.

The ideal candidate will also have additional skills such as proficiency in languages like Japanese, Korean, Spanish, Portuguese, German, French, or Italian.

This is an exciting opportunity to work with a dynamic team and contribute to the success of our organization.

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