Role of Customer Success Specialist

5 hours ago

Manila, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱600,000 - ₱1,200,000
Job Description:

We are seeking a highly skilled and dedicated Customer Success Professional to join our team. As a key member of our organization, you will be responsible for ensuring the success of our clients by delivering exceptional customer service, support, and solutions.


Duties and Responsibilities:
  • Lead the onboarding process for new clients, including the preparation of internal teams and the management of client expectations.
  • Develop and implement strategies to proactively manage client relationships, identify potential issues, and drive growth opportunities.
  • Coordinate with internal teams to ensure seamless service delivery, handle client requests and support needs, and manage escalations as necessary.
  • Monitor client health and satisfaction, conducting regular check-ins and follow-ups to ensure their needs are being met.
  • Identify and capitalize on opportunities for client business growth, suggesting additional services and solutions to enhance their experience.

Required Skills and Qualifications:
  • College degree preferred.
  • Fluent in English, both spoken and written.
  • Minimum 1-2 years of experience in Customer Service or Client Handling roles via Chat, Email, and Calls.
  • Strong background in Client-Facing roles, with excellent communication and interpersonal skills.
  • Good time-management skills and ability to work independently.

System Requirements:
Main Device
  • Processor: Core i3 or Ryzen 3 and above (5th Gen) or AMD equivalent.
  • RAM: 8 GB and above.
  • Storage: 112 GB.
  • Internet Connectivity: 20 MBPS and above (both for Download and Upload Speed).

Backup Device
  • Processor: Core i3 or Ryzen 3 and above (5th Gen) or AMD equivalent.
  • RAM: 4 GB.
  • Storage: 112 GB.
  • Internet Connectivity: 10 MBPS.

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