Senior Customer Success Advocate

21 hours ago

Pasay, National Capital Region, Philippines beBeeTechnical Full time ₱15,000 - ₱20,000
Job Title: Senior Technical Support Representative

We are seeking a skilled and dedicated individual to fill the role of Senior Technical Support Representative. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and wants to be part of a dynamic team.

About the Role:
  • This position involves providing technical support to customers, ensuring that their issues are resolved efficiently and effectively.
  • The ideal candidate will have excellent communication skills, both written and verbal, and be able to work independently in a fast-paced environment.
  • The successful candidate will also have strong problem-solving skills and be able to troubleshoot complex technical issues.
Key Responsibilities:
  • Provide technical support to customers via phone, email, or chat.
  • Respond to customer inquiries in a timely and professional manner.
  • Troubleshoot complex technical issues and escalate to senior members of the technical team as necessary.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction.
Requirements:
  • Minimum 3 years of experience in a technical support role.
  • Experience working in a fast-paced environment with multiple priorities.
  • Excellent communication and problem-solving skills.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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