Team Performance Specialist

1 week ago

Morong, Philippines beBeeCustomerExperience Full time ₱1,000,000 - ₱1,200,000
About Us

This role is focused on driving team performance and achieving high customer satisfaction rates through effective management, coaching, and process improvement.

Key Responsibilities
  • Manage team performance to achieve exceptional customer experience
  • Develop and implement strategies to improve employee skills and knowledge
  • Enhance employee morale and retention through regular feedback and coaching
  • Analyze data to identify trends and areas for improvement
Requirements
  • At least 2 years of experience as a Team Leader/Team Manager in a BPO setup with banking and financial collections background
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment

The ideal candidate will have a proven track record of leading high-performing teams and driving business results. They will be passionate about developing employees and improving processes to drive customer satisfaction.

We value innovation, collaboration, and customer focus. We are committed to delivering exceptional results and making a positive impact on our clients' businesses.

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