Team Performance Director

Job Title: Team Performance Manager\Sutherland is a global leader in digital transformation, bringing cutting-edge technology and business process excellence to iconic brands worldwide. Our expertise spans artificial intelligence, automation, cloud engineering, advanced analytics, and more.\As a Team Performance Manager at Sutherland, you will play a pivotal...

Job DescriptionManaging Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activitiesAccomplish weekly deliverables, such...

Key Operations Director PositionWe are seeking an experienced operations director to lead our team in driving business growth.Main Responsibilities:Develop and implement strategies to enhance process efficiency and productivity.Ensure compliance with governance requirements and adherence to established governance models.Work collaboratively with stakeholders...

Job Overview\Entities are responsible for monitoring and auditing contact center performance, reviewing internal processes, and tracking call data. They collaborate with managers to diagnose issues and recommend process changes.Key Responsibilities:Monitor and audit contact center performanceReview internal processes and track call dataCollaborate with...

About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

At our organization, we are seeking a highly skilled Server and Storage Engineer.">The primary focus of this role is to deploy and maintain servers and storage systems.Key Responsibilities:Deploy servers and storage solutions for clients, ensuring seamless integration with existing infrastructure.Troubleshoot server and storage issues, employing advanced...

Senior Crew Job DescriptionSelect how often (in days) to receive an alert:The Senior Crew is responsible for the following key tasks:Providing Excellent Customer Service:Taking and Serving Customers:Handling Customer Feedback:Maintaining Cleanliness:Lending a Hand:Performing Physical Tasks:JOB QUALIFICATIONSHigh School Diploma or Equivalent...

Operations ManagerThe Operations Manager is responsible for the development and achievement of business objectives such as Sales and Profit targets, customer satisfaction & Food, Safety and Cleanliness standards; People Management and Development; and adherence to operating systems and compliance to all government requirements.Key QualificationsBachelor's...

Job OpportunityWe are seeking a meticulous and proactive Fund Accountant to join our team. The successful candidate will be responsible for calculating the net asset values of investment funds, ensuring accurate accounting and financial reporting, and maintaining compliance with relevant procedures and policies.Main Responsibilities:Calculate net asset...

Key Roles and ResponsibilitiesWe are looking for a skilled Learning Facilitator to join our team. As a Learning Facilitator, you will be responsible for supporting curriculum and operations development. Your role will involve reporting, activity facilitation, and development for Trainers, Team Leaders, and emerging Leaders in partnership with the Training...