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Software Support Specialist

1 week ago

Makati City, National Capital Region, Philippines Neksjob Philippines Full time

Job Description

Neksjob Philippines is seeking a skilled Application Support Engineer to join our team. As a critical member of our support team, you will provide top-notch assistance to our customers, ensuring their applications run smoothly and efficiently.

About the Role

We are looking for an experienced professional with a strong background in Android application development, troubleshooting, and performance optimization. You will be responsible for resolving software issues across multiple components of our critical business systems, working closely with cross-functional teams, and documenting support processes to aid in quick issue resolution.

Key Responsibilities

  • Troubleshooting & Issue Resolution: Identify root causes, implement effective solutions, and prevent future system disruptions.
  • Collaborative Support: Collaborate with cross-functional teams to identify and solve technical challenges, and work closely with end-users, providing technical support and guidance.
  • Documentation & Process Improvement: Document support processes, procedures, and troubleshooting guidelines, and continuously refine and improve support processes to enhance efficiency and effectiveness.
  • Independent Problem Solving & Expertise: Act independently and develop expertise in key application components and business processes, and share knowledge with team members and contribute actively to team discussions and collaborative problem-solving.

Requirements

To be successful in this role, you should have:

  • A minimum of 2 years of experience in Android Application Development.
  • Proven experience in application troubleshooting, support, and performance optimization.
  • Strong understanding of application development principles, software architecture, and troubleshooting practices.
  • Familiarity with Agile methodologies and DevOps practices.
  • Excellent problem-solving, debugging, and analytical skills.

What We Offer

We offer a competitive salary, opportunities for growth and development, and a dynamic work environment.