Cybersecurity Support Specialist

7 days ago

Tanauan, Calabarzon, Philippines beBeeTechnical Full time ₱3,000,000 - ₱4,500,000

Our organization seeks a skilled professional to provide technical support and mentorship to learners. This role is crucial in ensuring a smooth and effective learning experience across our platforms.

About the Role

The successful candidate will be responsible for troubleshooting technical issues, guiding learners through our learning materials, and providing support in key areas such as networking, Linux, and Windows systems. In this position, you will collaborate with cross-functional teams to enhance processes, validate product features, and contribute to successful learner outcomes.

This role requires strong analytical and investigative skills, excellent written and verbal communication skills, and a commitment to continuous learning. The ideal candidate will have prior experience in tech support or a similar role and be familiar with networking, virtualization systems, and operating systems.

Responsibilities
  • Provide general and technical support for learners via chat and email, ensuring timely resolution of issues.
  • Offer technical support for networking, Linux, and Windows systems, helping learners troubleshoot and resolve problems.
  • Mentor learners by providing guidance on our foundational learning materials.
  • Grade exams for certifications, ensuring accuracy and fairness.
  • Test, verify, and validate products, lab systems, and their features to ensure quality and functionality before release.
  • Collaborate with cross-functional teams to troubleshoot issues, achieve common goals, and drive successful outcomes.
  • Take initiative in developing, improving, and implementing processes that enhance operational efficiency and scalability.
  • Ability to work a flexible schedule, including shifts, holidays, and overtime as required.
Qualifications
  • BS Degree of Computer Science or Information Security
  • Strong knowledge of networking, virtualization, Linux, and Windows systems.
  • Excellent written and verbal communication skills to provide clear and effective support via chat and email.
  • Strong analytical and investigative skills with attention to detail for troubleshooting and resolving technical issues.
  • Experience in guiding or mentoring individuals in cybersecurity subjects.
  • Ability to develop and improve processes to drive operational efficiency.
  • Excellent interpersonal and customer service skills.
Desired Skills
  • A growth mindset fosters a commitment to continuous learning, embracing challenges and opportunities for improvement.
  • Strong attention to detail, with excellent analytical and investigation skills.
  • Knowledge and familiarity with networking, virtualization systems, and operating systems, including Windows, Linux, and others.
  • Prior experience in tech support or a similar role.
  • Experience with ticketing systems, social networks, and network monitoring tools.
  • Relevant technical or IT certifications are a plus.
Working Conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office.

EEO Statement

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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