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Insurance Team Supervisor

1 week ago

Pasig, National Capital Region, Philippines Datamatics Careers- Philippines Full time

**Job Overview**

The role of a Team Leader at Datamatics Careers- Philippines involves overseeing a team of Customer Service Agents, ensuring the effective handling of inbound inquiries and First Notice of Loss (FNOL) claims.

Key responsibilities include leading and managing the team, monitoring quality and accuracy of FNOL call handling and claims processing, developing training programs, conducting performance reviews, addressing escalated customer issues, and collaborating with other departments to streamline processes and improve efficiency.

**Qualifications & Desired Skills**

  • Proven experience in a supervisory role within the insurance industry, specifically in customer service or claims handling.
  • In-depth knowledge of workers' compensation insurance and FNOL procedures.
  • Excellent leadership and team management skills.
  • Strong problem-solving abilities and the capacity to handle escalated issues.
  • Proficiency in using customer service and team management tools.