Operations Supervisor
3 days ago
TP Pasig, National Capital Region, Philippines
Operations SupervisorGeneral Customer Service for a BFSI (Banking Finance Services and Insurance) program which includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:
Remote Customer Service:Providing customer service and support via phone, online chat, or text including:
- Call center-based customer support in response to a high volume of low complexity inquiries.
- Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries.
Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
- Acting as liaison between customers, production and distribution departments related to specific customer orders.
- Providing technical and non-technical customer support in a walk-in service center.
Incumbents matching to this specialization are not compensated based on achievement of sales targets.
Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn't need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.
Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level deliver their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.
Required SkillsAt least 1 - 2 years experience with BFSI (Banking Finance Services and Insurance), more in Insurance.
Seniority level- Mid-Senior level
- Full-time
- Management and Customer Service
- Industries: Outsourcing and Offshoring Consulting
-
Operations Supervisor
2 weeks ago
Pasig, National Capital Region, Philippines Addforce Human Resource Solution Inc Full timeJob Title: - Operations SupervisorSchedule: Shifting schedule- Work Set up: OnsiteSalary: - 50,000 – 55,000 max salary offerWork Location: - Ortigas, Pasig CityNOTE: KINDLY INCLUDE YOUR JOB DESCRIPTION, DUTIES & RESPONSIBILITIES, CERTIFICATION & TRAINING, TOOLS & SOFTWARE USED ON YOUR CV FOR PAPER SCREENINGJob Requirements:- Must be a College Degree any...
-
Operations Supervisor
4 weeks ago
Pasig, National Capital Region, Philippines Addforce Human Resource Solution Inc Full timeJob Title: - Operations SupervisorSchedule: Shifting schedule- Work Set up: OnsiteSalary: - 50,000 – 55,000 max salary offerWork Location: - Ortigas, Pasig CityNOTE: KINDLY INCLUDE YOUR JOB DESCRIPTION, DUTIES & RESPONSIBILITIES, CERTIFICATION & TRAINING, TOOLS & SOFTWARE USED ON YOUR CV FOR PAPER SCREENINGJob Requirements:- Must be a College Degree any...
-
Operations Supervisor
4 days ago
Pasig, National Capital Region, Philippines Stealth Monitoring Full timeStealth Monitoring is looking for talented individuals like you Be the next Operations Supervisor. The Operations Supervisor will be responsible for overseeing day-to-day operations of the Video Review, Escalation, and Detection team. Regularly assess own and team's challenges in completing the tasks.About the companyStealth Monitoring is North America's...
-
Operations Supervisor
2 weeks ago
Pasig, National Capital Region, Philippines Neksjob Corporation Full timeAn operations Supervisor is responsible for overseeing daily operations, including staff supervision, scheduling, customer service, quality assurance, and production management. Their duties include managing staff, monitoring performance, developing efficiency plans, and maintaining compliance with regulations and policies. They also create reports and...
-
Operations Supervisor
2 weeks ago
Pasig, National Capital Region, Philippines Quantumgroup Philippines Full timeCollege Degree is a must. At least 2yrs experience as Operations Supervisor.Must have experience in handling Team LeadersExperience in handling Health/Life Insurance is requiredBlended account experience (Voice, Non Voice)
-
Operations Supervisor
2 days ago
Pasig, National Capital Region, Philippines Brenton International Venture Manufacturing Corp. - BIVMC Full timeBrenton International Venture Manufacturing Corp. - BIVMCNegotiableOn-site - Pasig 1-3 Yrs Exp Diploma Full-timeJob DescriptionJob Summary:The Operations Supervisor is tasked to provide assistance for the Plant Operations Head in overseeing the plant operations. They are trusted to facilitate the daily activities of various sections of the plant operations...
-
Operations Supervisor
4 weeks ago
Pasig, National Capital Region, Philippines ADDFORCE Human Resource Solutions INC Full timeMust be a College GraduateAt least 2yrs experience as an Operations SupervisorMust have experience in handling Team LeadersExperience in handling Health/Life Insurance is requiredBlended account experience (Voice, Non-Voice)Amenable to working onsite in PasigWilling to work on a shifting schedule
-
Operations Supervisor
3 weeks ago
Pasig, National Capital Region, Philippines ADDFORCE Human Resource Solutions INC Full timeMust be a College GraduateAt least 2yrs experience as an Operations SupervisorMust have experience in handling Team LeadersExperience in handling Health/Life Insurance is requiredBlended account experience (Voice, Non-Voice)Amenable to working onsite in PasigWilling to work on a shifting schedule
-
Operations Supervisor
22 hours ago
Pasig, National Capital Region, Philippines Park Secure Management Corporation Full timeOn-site - Pasig 1-3 Yrs Exp Bachelor Full-timeJob DescriptionEmployee Recognition and RewardsEmployee of the Month Award, Employee Recognition ProgramDescriptionOversee efficiency of operational processesParticipate in strategic planning and goal-setting for various business functions, including IT and customer supportAnalyze business requirements and...
-
BPO Operations Supervisor
2 weeks ago
Pasig, National Capital Region, Philippines VCC Link Inc. Full timeJob Description:•Oversee daily operations to meet and exceed SLAs, KPIs, and performance goals through effective team management, coaching, and process improvements.•Collaborate with support teams (e.g., Recruitment, Training, Quality, HR) to enhance employee performance, retention, and adherence to company policies.•Conduct regular performance...
-
BPO Operations Supervisor
4 weeks ago
Pasig, National Capital Region, Philippines VCC Link Inc. Full timeJob Description:• Oversee daily operations to meet and exceed SLAs, KPIs, and performance goals through effective team management, coaching, and process improvements.• Collaborate with support teams (e.g., Recruitment, Training, Quality, HR) to enhance employee performance, retention, and adherence to company policies.• Conduct regular performance...
-
BPO Operations Supervisor
1 day ago
Pasig, National Capital Region, Philippines VCC Link Inc. Full timeJob Description:• Oversee daily operations to meet and exceed SLAs, KPIs, and performance goals through effective team management, coaching, and process improvements.• Collaborate with support teams (e.g., Recruitment, Training, Quality, HR) to enhance employee performance, retention, and adherence to company policies.• Conduct regular performance...
-
Operations Supervisor
2 weeks ago
Pasig, National Capital Region, Philippines WHR Global Consulting Full timeJOB DESCRIPTIONThe Operations Supervisor is responsible in providing guidance and leadership to team leaders and members to achieve both customer and business outcomes through effective communication, problem solving, and efficient process execution. He/she will lead the team to implement and execute the right processes in order to achieve productivity,...
-
TP Operations Supervisor
3 days ago
Pasig, National Capital Region, Philippines TP Full timeAt TP, we are looking for an experienced Operations Supervisor to join our team in National Capital Region, Philippines.Job Description:Provide exceptional customer service and support via phone, online chat, or text for a BFSI (Banking Finance Services and Insurance) program.Analyze and resolve customer issues in a timely manner.The ideal candidate will...
-
Operations Supervisor
4 weeks ago
Pasig, National Capital Region, Philippines WHR Global Consulting Full timeJOB DESCRIPTIONThe Operations Supervisor is responsible in providing guidance and leadership to team leaders and members to achieve both customer and business outcomes through effective communication, problem solving, and efficient process execution. He/she will lead the team to implement and execute the right processes in order to achieve productivity,...
-
BPO Operations Supervisor
5 days ago
Pasig, National Capital Region, Philippines V-Call Center Link Inc. Full timeOn-site - Pasig 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionOversee daily operations to meet and exceed SLAs, KPIs, and performance goals through effective team management, coaching, and process improvements.Collaborate with support teams (e.g., Recruitment, Training, Quality, HR) to enhance employee performance, retention, and adherence to...
-
Financial Operations Supervisor
4 days ago
Pasig, National Capital Region, Philippines Insight Technology Full timeWe're seeking an experienced Financial Operations Supervisor to join our team at Insight Technology. As a member of our financial operations team, you will play a critical role in ensuring the accuracy and timeliness of our accounts payable process.Your primary responsibilities will include supervising a team of accounts payable analysts, ensuring accurate...
-
Logistics Operations Supervisor Leader
5 days ago
Pasig, National Capital Region, Philippines PMC Philippines Full timeJob OverviewPMMC Philippines seeks an experienced Operations Supervisor to oversee the day-to-day operations of our logistics department. The successful candidate will have a proven track record in leadership, logistics management, and team development.Key ResponsibilitiesDevelop and implement strategies to improve logistics efficiency and customer...
-
Cable Operations Supervisor
22 hours ago
Pasig, National Capital Region, Philippines MCI Full timeLOCATIONManila, PHJOB TYPEFull-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.The Cable Operation Supervisor...
-
Print and Copy Operations Supervisor
5 days ago
Pasig, National Capital Region, Philippines Mclink Copy Services Phils. Inc. Full timeMclink Copy Services Phils. Inc. provides one-stop service solutions for businesses and organizations in the Philippines.The Technical Supervisor will lead day-to-day technical operations and manage technical teams to ensure efficient services.Key Objectives• To deliver high-quality technical services to clients.• To develop and implement technical...