BPO Operations Supervisor

2 weeks ago


Pasig, National Capital Region, Philippines VCC Link Inc. Full time
Job Description:

• Oversee daily operations to meet and exceed SLAs, KPIs, and performance goals through effective team management, coaching, and process improvements.

• Collaborate with support teams (e.g., Recruitment, Training, Quality, HR) to enhance employee performance, retention, and adherence to company policies.

• Conduct regular performance evaluations, feedback sessions, and root cause analyses to address gaps, improve productivity, and ensure compliance with security and attendance standards.

Job Requirements:

• Bachelor's Degree holder (any course)

• Minimum of 2 years' experience as an Operations Supervisor

• Must have people management experience (direct reports are Team Leader level)

• Experienced in handling Health/Life Insurance campaign

• Can work onsite and do night shift schedule
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