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IT Support Specialist

1 week ago

Taguig, National Capital Region, Philippines UnitedHealth Group Full time

At UnitedHealth Group, we are driven by a mission to improve the health and well-being of our communities. Our team is dedicated to delivering exceptional technical support to our customers, ensuring that they receive timely and effective solutions to their problems.

The ideal candidate for this role will have a strong background in desktop support technology, with experience in resolving complex issues related to MAC devices and Operating Systems. Strong customer service skills and the ability to work in a high-volume call center environment are also essential.

Key Responsibilities:

  • Apply functional knowledge and skills to identify root cause of issues
  • Collaborate with customers to gather information and arrive at optimal outcomes
  • Take ownership of decisions, actions, and results
  • Prioritize work tasks based on business objectives
  • Ensure timely completion of work and communicate effectively with stakeholders

Required Qualifications:

  • 2+ years of experience in desktop support technology
  • 1+ years working in a high-volume call center environment
  • Experience supporting MAC devices and Operating Systems
  • Direct customer service or relationship management experience