Senior Appointment Setting Manager

1 week ago


Hagonoy, Central Luzon, Philippines beBeeLeadership Full time ₱1,800,000 - ₱2,000,000
Job Overview

The Call Center Team Lead is a key position that oversees and guides appointment-setting activities, focusing on coaching, performance feedback, and process improvement recommendations to enhance team outcomes.

Responsibilities
  • Lead call center teams in overseeing appointment-setting activities and guiding them towards optimal results.
  • Deliver expert coaching, performance feedback, and actionable insights to improve team productivity and efficiency.
  • Monitor and report on appointment-setting results, identifying areas for improvement and opportunities for growth.
  • Provide subject-matter expertise and support escalated calls when necessary, ensuring timely resolution and customer satisfaction.
  • Develop and implement strategies to enhance conversion rates, optimize workflows, and drive business growth.
Qualifications
  • A minimum of 2–3 years of experience in call center leadership, preferably in appointment setting, telemarketing, or sales roles.
  • Knowledge of the roofing, construction, or home improvement industry is an asset, as it enables deeper understanding and application of industry-specific concepts.
  • Proven ability to analyze complex data sets, identify trends, and deliver actionable insights that drive business decisions.
  • Exceptional communication and leadership skills, with the capacity to motivate and guide teams towards shared goals.


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