Application Specialist

3 days ago


Taguig, National Capital Region, Philippines Hunter's Hub Inc. Full time
Job Summary

As a Senior Application Specialist at Hunter's Hub Inc., you will be responsible for providing end-user support, continuous improvement, and optimization of business application service operations. This role requires extensive subject matter expertise in assigned business applications and the company's platform.

Key Responsibilities
  • Lead smooth and quality-assured transition of application features from development to production environments
  • Drive continuous improvement initiatives and optimization of business application service operations
  • Lead the development of the Operations Enablement service catalogue to further improve service delivery
  • Run/Lead small to mid-sized projects related to operations
  • Foster an active collaboration among peers within the Operations Enablement Chapter
  • Effectively communicate and lead operations support interactions with platform stakeholders, particularly during major incidents
  • Proactively establish and maintain good working relationships with business users and platform team members
  • Increasingly interact with mid-level business leaders to align on their business application vision and priorities related to operations
  • Considered a go-to subject matter expert for at least one of the core Operations Enablement functions: release, knowledge, performance, problem management & RCA/post-mortem analysis, customer engagement, operational analytics, and cost optimization
  • Recognized by others including both peers and customers, for service operations excellence
  • Stay on the leading edge of business application service operations best practices
  • Mentor junior colleagues in developing their skills and expertise in their area of responsibilities
  • Identify opportunities for people development and capability building within the chapter or platform
Requirements
  • Must have an experience in Platform Corporate Solutions
  • Corporate Solutions: Unqork, Confluence, StarCompliance, SuccessFactors (integrations, not cloud configuration)
  • Bachelor's Degree
  • 8 years of relevant working experience or working in a similar role
  • Knowledgeable in JAVA
  • Experienced in Phyton
  • Experienced in Snowflake
  • Proficient in SQL
  • Proficient in AWS
  • Experienced in JIRA/Confluence/SCRUM
  • Experienced in Datawarehouse (ETL and Control-M)
  • Experienced in Incident and Problem Management
  • Experienced in ITSM (IT Service Management)
  • Experienced in ITIL (Information Technology Infrastructure Library)
  • Knowledgeable in Dashboarding (Qlik)
  • Experienced in promoting Code to production
  • Customer oriented and good communication


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