Expert Customer Experience Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,200,000

The Customer Support Representative plays a vital role in delivering exceptional customer experience via voice and email channels. This position requires strong communication skills and the ability to handle inquiries from customers, address escalated cases, and provide effective resolutions.

Key Responsibilities:

Customer Service:

  • Handle inbound and outbound calls professionally, ensuring a high level of customer satisfaction.
  • Respond to customer inquiries via email with clear, accurate, and timely communication.
  • Assist customers with product-related inquiries, order statuses, and service requests.
  • Maintain a positive and empathetic attitude toward customers at all times.
  • Process and resolve escalated cases efficiently while adhering to company guidelines.
  • Investigate customer concerns and provide effective solutions within the required timeframe.

Data & Documentation:

  • Accurately document customer interactions, inquiries, complaints, and resolutions in the system.
  • Ensure all customer data and transaction records are updated and maintained as per company policies.
  • Prepare and submit reports related to customer service performance and escalations.

Process Improvement:

  • Identify recurring customer issues and recommend process enhancements.
  • Stay updated with company products and procedures to provide the best support.
  • Participate in team training and continuous learning initiatives.
Requirements
  • Education:College Degree or equivalent qualification.
  • Experience:Minimum 1-2 years of customer service experiencein voice and email support.
  • Technical Skills:Knowledge in Microsoft Office Suite (Outlook, Excel, Word) and CRM software.
  • Communication Skills:Excellent verbal and written communication skills.
  • Problem-Solving:Ability to analyze situations, identify problems, and develop solutions effectively.
  • Time Management:Strong organizational skills with the ability to manage multiple tasks efficiently.
  • Customer Focus:Ability to handle challenging situations professionally and provide customer-centric resolutions.
  • Team Player:Ability to collaborate and work well within a team-oriented environment.
  • HMO with 1 free dependent upon hire
  • Life Insurance
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition
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