Operational Excellence Manager

3 days ago

Quezon City, National Capital Region, Philippines beBeeOperations Full time $60,000 - $80,000

Job Title: Operations Management Lead

We are seeking a highly organized and systems-driven individual to oversee the day-to-day execution of workflows, team coordination, and administrative functions within our organization.

This role ensures campaigns are delivered on time, task boards are consistently updated, and departmental performance runs smoothly. The ideal candidate will play a key role in maintaining efficiency, accountability, and operational structure within the department.

Key Responsibilities:
  • Department Workflow Management:
    • Oversee day-to-day operations and ensure completion of all assigned tasks
    • Maintain and implement operational SOPs for task execution and campaign support
    • Monitor and update project management tools to track ongoing activities and deadlines
    • Identify and resolve blockers that delay task execution
  • Team Leadership Oversight:
    • Supervise and mentor team members, including Leads Team Leaders, Coordinators, and Assistants
    • Assign daily workloads, monitor completion rates, and track attendance
    • Lead onboarding and training for new team members
    • Conduct performance check-ins and submit evaluations as required
  • Cross-Department Coordination:
    • Collaborate with teams to ensure timely task handoffs
    • Facilitate communication flow between departments for campaign-related deliverables
    • Flag operational concerns or task delays as appropriate
  • Administrative Oversight Reporting:
    • Verify payroll data such as attendance, deliverable completion, and daily check-ins
    • Maintain calendars, trackers, and communication logs
    • Provide weekly operations updates and report on team task completion rates
    • Ensure compliance with internal SOPs, security protocols, and documentation practices
Requirements:
  • At least 3–5 years in a managerial role, preferably in lead generation, digital marketing, or operations
  • Previous experience managing a remote team, especially in a digital or marketing setting
  • Experience working cross-functionally with marketing, content, and executive teams
  • Familiarity with lead generation and campaign-based workflows is beneficial
Skills Tools:
  • Strong familiarity with project management tools (e.g., Trello, Asana, ClickUp)
  • Proficiency in Google Workspace (Sheets, Docs, Drive)
  • Excellent written and verbal communication skills
  • Exceptional organizational, leadership, and time management skills
Technical Requirements:
  • Reliable internet and power backup
  • Ability to work during EST business hours

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