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E-Commerce Operations Lead

1 week ago

Manila, National Capital Region, Philippines Shopee Full time
About This Role

We are seeking a highly skilled Logistics Manager to oversee the return to shipper/seller process at Shopee. In this role, you will work closely with various teams to ensure efficient parcel dispatch and minimize claims on returns to shipper.

Key Responsibilities
  • Develop and implement strategies to optimize Return to Shipper processes
  • Collaborate with claims team to identify areas of improvement and implement changes
  • Work closely with SOC Ops, Middle Mile, and Fleet Management teams to achieve timely parcel dispatch
Requirements
  • Bachelor's degree in Industrial/Management Engineering or related field required
  • Minimum 5-8 years of experience in logistics, e-commerce, or related fields
  • Excellent analytical and problem-solving skills
  • Knowledgeable in using process improvement tools
  • Familiarity with MS Office and Google Applications
  • Strong communication and interpersonal skills
  • Ability to work in Meycauayan, Bulacan