E-Commerce Operations Coordinator
4 days ago
We are seeking an experienced and highly motivated Operations Coordinator to join our growing team.
Job DescriptionCompany DescriptionOutsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
About the RoleWe're looking for a highly organized and proactive Operations Coordinator to streamline and optimize the daily operations of our e-commerce and retail fulfillment business. You will play a key role in inventory control, multi-platform stock management, logistics, order processing, retailer compliance, and process optimization.
You'll be working across multiple e-commerce platforms, ensuring everything runs smoothly, stock is managed effectively, and customers receive their orders on time
This role requires strong attention to detail, problem-solving skills, and the ability to multitask in a fast-paced environment. KPIs and weekly performance tracking will be implemented to ensure continued improvement and success
Key Responsibilities:Order Fulfilment & Logistics Coordination
- Oversee and track all e-commerce orders from placement to delivery, ensuring on-time fulfillment.
- Liaise with 3PL partners, couriers, and suppliers to resolve delivery issues quickly.
- Implement and refine tracking systems to improve delivery times and order accuracy.
- Proactively identify and resolve any bottlenecks in order fulfillment.
- Manage stock levels across e-commerce platforms in the US and UK in real time.
- Prevent overselling or stockouts by ensuring 95%+ accuracy in stock updates.
- Organize stock transfers between warehouses and fulfillment centers for optimal efficiency.
- Conduct regular inventory audits to reduce discrepancies and minimize errors.
- Identify slow-moving stock and suggest strategies for clearance or reallocation.
- Oversee the end-to-end process of fulfilling retail orders – from order placement to final delivery.
- Manage production and delivery timelines to meet all retailer deadlines.
- Ensure compliance with retailer requirements for packaging, labeling, and documentation.
- Be the primary point of contact for retailers, keeping them updated on operational matters.
- Track and manage contracts, agreements, and compliance documentation for retail partners.
- Trigger website updates whenever stock changes, ensuring real-time accuracy.
- Work with the marketing & web team to update product descriptions, pricing, and stock availability.
- Coordinate promotions and discounts based on stock levels to maximize sales and avoid over-discounting.
- Ensure product pages reflect current stock levels and shipping times.
- Be the go-to person for escalated customer service issues, ensuring quick and efficient resolutions.
- Track common customer complaints and develop strategies to reduce negative feedback.
- Collaborate with marketing & product teams to incorporate customer feedback into business improvements.
- Maintain and improve response times & resolution rates to enhance customer satisfaction.
- Identify inefficiencies and implement automation & process improvements to increase efficiency.
- Work with internal teams to streamline workflows and integrate new tools.
- Document Standard Operating Procedures (SOPs) to ensure consistency and accountability.
- Provide weekly reports on operational performance, including order accuracy, fulfilment speed, stock levels, and customer issues.
- Track KPIs and use data to propose improvements and optimizations.
- Ensure compliance with internal policies and industry best practices in logistics and inventory.
Must-Have:
- 2+ years of experience in e-commerce operations, logistics, or supply chain management.
- Strong knowledge of multi-channel stock & inventory management.
- Experience working with e-commerce platforms and industry.
- Ability to analyse data, optimize processes, and implement improvements.
- Strong problem-solving and organizational skills.
- Experience working with 3PLs & warehouse management.
- Understanding of customer service platforms (e.g., Zendesk).
Join our team and become part of a collaborative environment where your skills and expertise will make a difference in delivering innovative solutions to our customers. Apply now to embark on an exciting journey with us
#J-18808-Ljbffr-
Manila, National Capital Region, Philippines Appen Services Philippines Full timeJoin Our Team as an Operations Coordinator for E-commerce ProductsWe are a fast-paced company that requires a motivated individual to join our team. As an Operations Coordinator for E-commerce Products, you will be responsible for assisting in the management of e-commerce products and collaborating with the team to achieve business goals.Your Key...
-
E-Commerce Operations Coordinator
6 days ago
Manila, National Capital Region, Philippines Inspire Brands Asia Full timeRole DescriptionThe Global Online Partnerships Manager at Inspire Brands Asia is responsible for managing the company's e-commerce platform, ensuring a smooth shopping experience for customers. This position involves onboarding vendors, managing product listings, and ensuring compliance with platform standards.About the PositionThis role offers an...
-
E-Commerce Manager
1 week ago
Manila, National Capital Region, Philippines SUPPLIES STATION, INC. Full timeThe role will manage the E-Commerce platform of the business, namely:MANAGE & MONITOR ANALYTICSAnalyzes trends, metrics, and content performance to determine the overall direction of each platform which involves appropriate promotions, strategies, tactics and product recommendations.COORDINATE WITH SUPPORT GROUPSCoordinate with various support groups in head...
-
E-Commerce Operations Specialist
4 days ago
Manila, National Capital Region, Philippines Omeba Solution Inc. Full timeAbout Omeba Solution Inc.We are a leading advertising agency specializing in brand and performance marketing, e-commerce services, and influencer marketing. Our team of Marketing Gurus, E-commerce Experts, and Out-of-the-box creatives helps businesses establish and develop their online presence and brand awareness.Role Overview:As an E-commerce Specialist at...
-
E-Commerce Head
1 week ago
Manila, National Capital Region, Philippines Randstad (Schweiz) AG Full timeWe are seeking a dynamic and experienced E-Commerce Head to lead our online sales strategy and drive revenue growth. The ideal candidate will possess a strong background in e-commerce management, digital marketing, and team leadership to enhance our online presence and customer experience.What You'll Do: Develop and implement comprehensive e-commerce...
-
E-Commerce Operations Manager
1 week ago
Manila, National Capital Region, Philippines SmartStay Full timeSmartStay Manila, National Capital Region, PhilippinesE-Commerce Operations ManagerSmartStay Manila, National Capital Region, Philippines1 week ago Be among the first 25 applicantsAbout Us: Nurivio.com is a fast-growing, Dubai-based e-commerce brand owned by a multi-e-commerce website holding company. Other websites in the portfolio have grown to over 40,000...
-
E-commerce Operations Specialist
7 days ago
Manila, National Capital Region, Philippines Tidal Full timeJob Title: E-commerce Operations SpecialistWe are seeking a detail-oriented and strategic e-commerce operations specialist to oversee the day-to-day management of our Shopify store. This role will focus on driving performance improvements across key metrics like margin per session, conversion rate, customer lifetime value, and subscription revenue.
-
E-commerce Operations Coordinator
21 hours ago
Manila, National Capital Region, Philippines Teamified Full timeJob Summary:We are seeking a skilled Digital Marketing Assistant to join our team at Teamified. The successful candidate will have experience in digital marketing, a strong understanding of e-commerce platforms, and excellent communication skills.Responsibilities:Manage email campaigns and ensure timely delivery.Update e-commerce platforms, including Shopify...
-
E-commerce Specialist
2 weeks ago
Manila, National Capital Region, Philippines Ivy Andrea Beauty Corporation Full timeManila, National Capital Region, PhilippinesE-commerce Specialist2 days ago Be among the first 25 applicantsResponsibilitiesResponsible for the daily operation of the e-commerce platform, including goods listing, price management, inventory control, etc.Link optimization: Manage the product listing process, optimize product information, pictures and...
-
E-commerce & Operations Coordinator
4 weeks ago
Manila, National Capital Region, Philippines Adaptive Teams Full timeLooking for a versatile, hands-on e-commerce pro? Join us Start part-time for a trial period, then transition to full-time. Manage customer service, optimize storefronts, and support marketing efforts.About the Company:This role is for a partner operating in a retail and e-commerce partner specializing in artisan-made food products and handcrafted home...
-
E-Commerce Operations Manager
1 week ago
Manila, National Capital Region, Philippines SmartStay Full timeAbout Us: Nurivio.com is a fast-growing, Dubai-based e-commerce brand owned by a multi-e-commerce website holding company. Other websites in the portfolio have grown to over 40,000 customers, and this is an opportunity to join the newest website and play a key role in shaping its success. As the first full-time employee, you will work directly with the CEO...
-
E-commerce Sales Manager
6 days ago
Manila, National Capital Region, Philippines Collins International Trading Corporation Full timeEnhance customer experience and drive sales through effective e-commerce strategies.About the RoleThis role is responsible for implementing and coordinating e-commerce sales strategies and operation plans, monitoring daily operations of online platforms, and executing e-marketing campaigns to reach sales targets.Key Responsibilities:Develop and execute...
-
E-commerce Site Coordinator
2 days ago
Manila, National Capital Region, Philippines Shopee Full timeAs a member of the Operations team at Shopee, you will play a critical role in ensuring the smooth operation of our e-commerce platform.You will analyze and monitor operational KPIs across the region, conduct root cause analysis when performance fluctuates, and implement improvements to achieve efficiency in operations.The Operations team works closely with...
-
E-commerce Operations Coordinator
2 days ago
Manila, National Capital Region, Philippines Shopee Full timeAbout Our Team:Our Operation teams at Shopee are dedicated to delivering exceptional customer experiences. We analyze operational KPIs, conduct root cause analysis, and comprise various departments, including Customer Service and Logistics.As a Site Operations Manager, you will join a dynamic team that is passionate about innovation and excellence. Key...
-
E-Commerce Business Development Specialist
2 days ago
Manila, National Capital Region, Philippines Collins International Trading Corporation Full timeAbout the RoleAs a key member of our team, you will be responsible for driving e-commerce sales strategies and operation plans. This includes coordinating daily operations of our online platform, executing e-marketing campaigns to reach sales targets, and enhancing the overall online shopping experience for customers.You will be tasked with implementing...
-
E-commerce Fulfillment Coordinator
7 days ago
Manila, National Capital Region, Philippines Shopee Full timeThe E-commerce Fulfillment Coordinator role at Shopee is a fantastic opportunity for someone who enjoys problem-solving and adapting to fast-paced environments.You will be part of our warehouse team, assisting in the coordination of daily activities such as parcel inbounding, sorting, and rider dispatch.Additionally, you will assist in managing inventory...
-
E-Commerce Manager
2 weeks ago
Manila, National Capital Region, Philippines Hua Yang Electronics Enterprises Corporation Full timeWhat you'll be doingDevelop and execute comprehensive e-commerce strategies to increase online sales, website traffic, and customer engagementManage the day-to-day operations of the company's e-commerce platforms, including website maintenance, inventory management, and order fulfillmentAnalyse website performance metrics, customer data, and industry trends...
-
E-Commerce Head
2 weeks ago
Manila, National Capital Region, Philippines PRIMELINE PRODUCTS PHILIPPINES INC. Full timeJob Overview: Head of E-commerce (with Retail Background)The Head of E-commerce is responsible for overseeing and managing a retail company's online sales and presence. This role involves developing strategies to enhance online traffic, optimize digital marketing campaigns, and improve the overall customer experience. The E-commerce Head works closely with...
-
Retail E-Commerce Development Lead
6 days ago
Manila, National Capital Region, Philippines Inspire Brands Asia Full timePosition OverviewThe E-Commerce Operations Coordinator at Inspire Brands Asia is responsible for managing the company's e-commerce platform to ensure a smooth shopping experience for customers. This position involves onboarding vendors, managing product listings, and ensuring compliance with platform standards.About the PositionThis role offers an...
-
E-Commerce Operations Manager
4 days ago
Manila, National Capital Region, Philippines Outsourced Full timeE-Commerce Operations Job DescriptionWe are seeking an experienced E-Commerce Operations professional to join our team.Job Responsibilities:Order Fulfilment & Logistics CoordinationOversee and track all e-commerce orders from placement to delivery, ensuring on-time fulfillment.Liaise with 3PL partners, couriers, and suppliers to resolve delivery issues...