E-Commerce Operations Manager

1 week ago


Manila, National Capital Region, Philippines SmartStay Full time
About Us: Nurivio.com is a fast-growing, Dubai-based e-commerce brand owned by a multi-e-commerce website holding company. Other websites in the portfolio have grown to over 40,000 customers, and this is an opportunity to join the newest website and play a key role in shaping its success. As the first full-time employee, you will work directly with the CEO and have a clear path to leadership as the company scales.

Key Responsibilities

Shopify & CRO Management
  1. Oversee Shopify operations, product listings, pricing, and promotions
  2. Manage Shopify plugins, integrations, and automation tools
  3. Manage affiliate programs and conduct influencer outreach
  4. Optimise checkout flows, A/B test landing pages, and drive conversions
Fulfilment & Inventory Management
  1. Manage multi-warehouse operations (Dubai & Netherlands) and coordinate with 3PL partners
  2. Track inventory levels, forecast demand, and manage restocking
  3. Understand lead times and optimise order replenishment
Customer Service & Dispute Resolution
  1. Handle customer inquiries, disputes, and escalations
  2. Experience with Zendesk or similar ticketing tools is required
  3. Manage PayPal Resolution Centre to handle disputes effectively
  4. Reduce refund rates and chargebacks by improving fulfilment and support quality
Business Operations & Efficiency
  1. Create and manage P&L reports, expenses, and profitability tracking
  2. Communicate with partners, suppliers, and logistics providers
  3. Implement AI tools and automation for operational efficiency
  4. Develop SOPs and track key performance indicators (KPIs)
Marketing & Analytics Support
  1. Have an understanding of social media management
  2. Work alongside external marketing partners to coordinate promotions and campaigns
  3. Familiarity with Google, Meta, and TikTok ads, with experience using Facebook Business Manager being a plus
  4. Knowledge of Google Analytics, Google Tag Manager, and Hotjar is an advantage
Qualifications
  1. 3-5 years in e-commerce operations, fulfilment, or Shopify management
  2. Experience with multi-warehouse operations and international logistics
  3. Extensive Experience in Shopify, CRO strategies, and automation tools
  4. Strong understanding of customer support tools such as Zendesk and PayPal Resolution Centre
  5. Highly organised, proactive, and tech-savvy
  6. Familiarity with Google Analytics, Google Tag Manager, or Hotjar is a plus
  7. Familiarity with Facebook, Google, or TikTok advertising and email marketing tools like Klaviyo is a plus
  8. An understanding of e-commerce operations in Dubai is a plus but not required
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