Customer Service Lead for Hotel Management

1 day ago


Davao City, Davao, Philippines DoubleDragon Properties Corp. Full time

Job Summary

We are seeking a highly motivated and experienced Hospitality Manager to lead our customer service team at DoubleDragon Properties Corp. in Davao.

About the Role

This role involves handling and resolving escalated guest concerns, presenting weekly needs analysis, and coaching/training staff.

You will also create modules, conduct customer service workshops, and facilitate new hire certification.

Key Responsibilities

- Handle, resolve, and track escalated guest concerns
- Present weekly needs analysis with action plan and recommendations
- Coach/train staff to develop their skills
- Create modules for training purposes
- Conduct customer service workshops and presentations
- Facilitate new hire certification
- Monitor and measure guest satisfaction
- Prepare performance rating reports
- Set audit activities per department

Requirements

- Graduate of Hotel and Restaurant Management or any related course
- At least 2 years of experience at the same role in the same environment or any relevant experience

What We Offer

- Competitive salary and bonuses
- Opportunities for career growth and professional development
- A dynamic and supportive work environment

We are an equal opportunities employer and welcome applications from diverse candidates.



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