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Solar Energy Support Specialist

3 weeks ago

Cebu City, Central Visayas, Philippines OS Team Full time

OS Team is seeking a skilled Solar Energy Support Specialist to join our team.

Job Overview:

We are looking for an expert in solar energy systems who can provide top-notch technical support to our Australian customers. As a Solar Energy Support Specialist, you will troubleshoot product issues, guide customers through installation and maintenance processes, and ensure customer satisfaction through expert problem-solving.

Responsibilities:

  • Provide technical support to customers via phone, email, and chat regarding solar energy products.
  • Diagnose and troubleshoot issues related to solar panels, inverters, and battery storage systems.
  • Guide customers through installation, configuration, and maintenance processes.
  • Escalate complex issues to senior engineers or appropriate departments when necessary.
  • Maintain accurate records of customer interactions and technical resolutions.
  • Stay up to date with solar energy technologies and industry best practices.
  • Deliver excellent service to ensure high customer satisfaction.

Qualifications:

  • At least 1 year of experience in technical support, preferably in the energy or solar industry.
  • Strong problem-solving and troubleshooting skills.
  • Excellent verbal and written English communication skills.
  • Ability to explain technical concepts in a clear and customer-friendly manner.