Data Entry and Customer Support Professional

1 week ago

Biñan, Calabarzon, Philippines beBeeCustomerService Full time ₱2,500,000 - ₱4,000,000
Job Title: Customer Service & Data Entry SpecialistDescription:

The ideal candidate for this role will manage customer interactions, process orders, and maintain accurate data entry within e-commerce platforms. This specialist requires expertise in handling inquiries, resolving order issues, updating inventory, and ensuring seamless operations.

Key Responsibilities:
  • CUSTOMER SERVICE: Respond to inquiries, resolve order issues, process refunds, and provide excellent support via chat, email, and phone.
  • ORDER PROCESSING: Enter, update, and verify orders, ensuring accuracy and timely fulfillment.
  • INVENTORY MANAGEMENT: Maintain stock accuracy, update inventory levels, and synchronize data across platforms.
  • RETURNS AND REFUNDS: Process return requests, coordinate replacements, and handle refund transactions efficiently.
  • DATA ENTRY AND REPORTING: Ensure accurate entry of order details, customer information, and financial transactions into the Seller Account.
  • THIRD-PARTY COORDINATION: Communicate with suppliers and logistics partners to ensure timely deliveries.
  • ACCOUNT MONITORING: Track performance, report discrepancies, and optimize workflows.
  • MULTI-PLATFORM MANAGEMENT: Assist with operations on Amazon, eBay, Shopify, and other e-commerce platforms.
Qualifications:
  • EXPERIENCE: Minimum 2-3 years of experience in e-commerce order processing.
  • EDUCATION: Bachelor's degree in Business, Marketing, or a related field (preferred but not required).
  • SKILLS:
    • Strong proficiency in data entry with high accuracy and attention to detail.
    • Excellent customer service skills with experience in chat, email, and phone support.
    • Knowledge of inventory management and order tracking systems.
    • Familiarity with e-commerce platforms like Amazon, eBay, and Shopify.
    • Proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports.
    • Ability to multi-task and prioritize tasks in a fast-paced environment.
    • Strong written and verbal communication skills in English.
    • Problem-solving mindset to handle complaints and order discrepancies.

This is a unique opportunity to work as a key player in providing exceptional customer service and data entry expertise.

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