Remote Customer Service

1 week ago

Biñan, Calabarzon, Philippines beBeecustomer Full time ₱600,000 - ₱800,000
Customer Service & Data Entry Specialist Job Description

We are looking for a highly skilled Customer Service & Data Entry Specialist to manage orders, process data accurately, and provide exceptional support. The ideal candidate will handle inquiries, order processing, refunds, inventory updates, and issue resolution efficiently.

The role involves managing Walmart orders, ensuring accuracy in data entry, and providing excellent customer support via chat, email, and phone.

Maintaining stock accuracy, updating inventory levels, and synchronizing data across platforms is crucial in this position. Additionally, the candidate must be able to process return requests, coordinate replacements, and handle refund transactions efficiently.

Key Responsibilities:
  • Order Processing: Enter, update, and verify orders, ensuring accuracy.
  • Customer Service: Respond to inquiries, resolve order issues, and provide excellent support via chat, email, and phone.
  • Inventory Management: Maintain stock accuracy, update inventory levels, and synchronize data across platforms.
  • Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions.
  • Data Entry & Reporting: Ensure accurate entry of order details, customer information, and financial transactions into the seller account.
Required Skills & Qualifications:

We require candidates with experience in Walmart Seller Central or e-commerce order processing. Strong proficiency in data entry with high accuracy and attention to detail is essential.

Candidates must possess excellent customer service skills, including experience in chat, email, and phone support. Knowledge of inventory management and order tracking systems is also required.

Familiarity with e-commerce platforms like Amazon, eBay, and Shopify is a plus. Proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports is necessary.

Able to multi-task and prioritize tasks in a fast-paced environment, strong written and verbal communication skills in English are a must.

A problem-solving mindset to handle complaints and order discrepancies is essential.

Preferred Qualifications:
  • Prior work with Walmart Seller Account or similar platforms.
  • Experience in Avaya, Salesforce, Citrix, or OA Genius tools for e-commerce support.
  • Background in inventory management for online stores.

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