Customer Support Associate

7 days ago

Biñan, Calabarzon, Philippines beBeeCustomerSupport Full time ₱12,000 - ₱24,000

At our organization, we are seeking a highly skilled Customer Support Associate. This role involves communicating with customers via phone, email, and chat to address their inquiries and concerns.

Key Responsibilities:
  • We provide exceptional customer service by responding to queries and resolving issues in a timely manner.
  • We work closely with internal departments to meet customer needs and resolve issues efficiently.
  • Data entry in various platforms is also an essential part of the job.
Necessary Skills and Qualifications:
  • Sales experience and comfort are essential for this role.
  • A minimum typing speed of 50 words per minute is required.
  • 1-5 years of customer service experience is preferred.
  • Knowledge of Google Workspace and various customer relationship management software is necessary.
  • Excellent phone etiquette, verbal, written, and interpersonal skills are vital.
  • The ability to multi-task, organize, and prioritize work is also essential.
Requirements:
  • A quiet and professional home office setup is necessary.
  • A fast, reliable computer and second monitor are also required.
  • An internet speed faster than 50 Mbps is necessary for efficient communication and data entry.

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