
Verification Specialist
2 days ago
Job Title: Lead Verification Support Agent
OverviewThis role involves verifying and supporting leads for a luxury brand. As a key member of our team, you will play a crucial part in our customer support operations.
Key Responsibilities- Contacting submitted leads to confirm their interest and preferences.
- Forwarding qualified inquiries to the appropriate retailer or department.
- Updating and categorizing leads accurately within our system.
- Maintaining confidentiality when handling customers' sensitive information.
- Applying best practices in customer happiness and satisfaction.
- Staying up-to-date with our client's products and services.
To succeed in this position, you will need:
- Fluent German and English skills (written and spoken). C1 level is mandatory for both languages.
- Prior experience in Customer Service or Marketing is highly valued.
- Proven ability to communicate effectively with leads and follow up on inquiries.
- A keen eye for detail and strong organizational skills.
- A positive attitude and responsibility towards work.
- A reliable laptop or computer (at least 8Gb RAM) and stable internet connection (min. 50 Mbps download and 40 Mbps upload).
- We offer a fixed schedule of 5 days per week, 4 PM - 12 AM CET.
- You will have the opportunity to work fully remotely from home.
- Our international team creates an inclusive and multicultural environment.
- We pay in USD, providing a competitive compensation package.
- A referral bonus program is in place for successful referrals.
- We provide paid intensive training and probation periods.
- Our company values work-life balance and encourages it among employees.
- We are invested in your growth and long-term collaboration.
- Ongoing opportunities for self-development and professional growth are available.
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